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Professional Furniture Removalists. From $55 per hour. 3-8 Tonne Trucks.

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Reviews of A1 Fast Removals

  • maryamh
    maryamh  Newbie   1 review
    I signed up just to review this horrible company. If you are moving, DO NOT USE THESE MOVERS.

    I booked a week in advance at 1PM. They told me they charged a minimum 2 hours, which I said was fine.
    On the day, they had not turned up, so I called, and was told that they were at another job and were running late. At 3PM they finally turned up, sat and ate lunch in their truck, then finally started to slowly load my things. They were going very slow, loading one box at a time, rather than using the trolley that they had.

    When they finally had everything loaded, I gave them the address of my new place, which was just a garage for storage, but they said they would follow me. They drove very slow, and I had to keep pulling over so that they would follow me. They lost me, and I had to wait another 20 minutes for them to find my address. They unloaded very slowly. They didn't treat my things with care, and a lot of my things got squashed. They stepped on my boxes, and my furniture to move things around.

    When it came to payment, they said I had to pay them for 2 and half hours, plus extra for driving to my place. I was so mad, but incredibly tired so I didn't want to argue, and just paid them. I wish I had read the other review on here before I booked them.

    2 months ago

  • JimmyThe1
    JimmyThe1   3 reviews
    Cutting a long story short...I would NOT recommend this company. 6.5 hours late! and no english. You get what you pay for!

    Long story...I called this company 2-3 weeks prior to the day of moving and asked if they could come 9.00-9.30am on Saturday...The boss said "No...that's too late. 8am". I said "Ok. 8am it is".

    So, had this company booked in for 8am on Saturday. Booked my cat in to board at the vets for 2 days (Friday afternoon & Saturday day) while I moved, as the vets opened at 9am on Saturday morning and the removalist was coming at 8am I didn't want my cat in the unit while people were going in and out. So I decided to leave her at the vets Friday afternoon instead.

    I got a call on Friday night at about 6.30pm with the boss telling me, "they will be there at 10.30am as there is still stuff in the truck from the previous job". Had I known this earlier I would have booked my cat in for 1 day and not 2.

    By 10.00am they had not arrived, so I called the boss at 11.00am, with the him telling me they will be there at 12.00pm with the same excuse.

    Again, I got another call at 12.30pm with the boss telling me they will be there at 1.30pm.

    Again, 1.30pm and they had not arrived, so I called the boss at 2.00pm and he told me they were 10 minutes away.

    They arrived, ate food in their truck and finally got to work at 2.30pm.

    Needless to say, I was rather frustrated and upset...6.5 hours late! I have my suspicions that they booked in another job at the same time, that was possibly a large house or something worth more time and money than my 2 bedroom unit.

    The communication was very poor as the driver could not understand or speak English and the passenger could only speak basic English. When it came to paying them, I didn't think it was fair that I should have even had to pay them at all (considering it took them 1.5 hours to load & unload the truck). I paid them $20 less as reimbursement for leaving the cat at the vets 1 unnecessary day. They could not understand this and insisted we pay the full $120.00 and would not leave. The driver started continuously spitting on the front lawn and leaning on our car without asking! My father had to speak to the boss on the phone to get him to understand. Once they got the "Ok" from the boss they left smiling.

    I had tickets to go to a live show on Saturday night. Fortunately, they were free. But as a result of being so late, I could not go. What if I had to clean and hand keys back in the afternoon?? (Luckily this was not the case!)

    Unfortunately, I won't be recommending this company. Next time I will be using a well known, reliable company or even do it myself!

    1 year ago

    • maryamh
      maryamh Newbie 
      I wish I had read your review before I hired them :(

      2 months ago

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