Horrible! I had hired this company to move the contents of a 2 br apartment from a street-level garage to a single storey house (easy access). They spent the entire time suggesting schemes, and then spending time standing idle trying to convince me why I should go ahead with them. For example, I had requested 2 men and a truck. They turn up with 3 men. I said to them that i only wanted 2 men thank you very much. They stood around trying to convince me that i should have 3 men to 'speed up' the job. I said no thanks. They then spent 10-15 minutes talking on the phone to try and find another job for the third guy -- time that I was paying for. They then suggest that they would like to 'wrap' my furniture at a cost of $100 for every 2 items. I said to them that this did not make sense. I was already paying for just under $100 an hour, so what was the additional cost for? they said 'it's for bubble wrap'. I asked : 'what if i supply the bubble wrap?' they said : 'no we can only use our own', then they suggested that they could do me a favour. I refused all wrapping proposals. They then get on the phone to the company and spend about 20 minutes (again time that I was paying for). Fourty five minutes later from the minute they arrived, the loading of my stuff on the truck begins. Each item required a debate on where it should go, it took 3 and a half hours to load the contents of my 2 bd apartment. They then asked us to drive ahead of them so we can have the door open and ready. The destination was 20 km away, on a weekend, no traffic. We got there in 25 minutes and assumed it would take them no more than 45 minutes. They turned up 1 hour and 15 minutes later.
They then proceeded to very very slowly unloading our furniture. We got angry and were helping them. We were bypassing them. Upon lifting my bed-side table, i noticed that it was broken (it's made of glass). They denied that it was their doing. After 3 hours of unloading, there was one small cupboard frame (a cupboard without the door, back or shelves) and 3 tea cartons (with clothes). The removalist who had been doing all the 'negotiations' then stops working and starts doing paperwork. This goes on for 15 minutes. Since the one inside the truck passing everything to the second guy, all the activities ceased while we were waiting for them to finish the paperwork. I ask them what they were doing and advise them that usually paperwork is done after the move is finished and not charged . They then come up with another proposal: 'How about I stop the clock now and only charge you for 9 and a half hours?' Nine and a half hours to move the contents of 2 br apartment 20 km? are you kidding me? Even if I had agreed to pay for the time that they spent standing around talking, it would still mean that it was going to take them 1 and a half hours to unload the cupboard shell and the 3 tea cartons? They then refuse to unload my cupboard , until i had called the office and paid for 'at least 9 hours'. I made a mistake, i did pay. Recovered my cupboard and only paid them what was fair which is maybe 3 or 4 hours minus the cost of the bed side table that they damaged.