5 months ago, I accepted a quote for Accent blinds to install Plantation Shutters throughout my house. After paying my 50% deposit, I assumed that within a reasonable time I would have lovely new shutters in my home. How wrong I was...
After providing the company with the Dulux standard colour that I had paid an additional $300 to have, my nightmare began.
Accent blinds failed to begin making my shutters, instead continued, for the next 4 months to ring me to enquire as to what colour I had chosen. They even insisted that I paint a piece of timber with a sample of the colour chosen (remembering here, that the colour chosen was one of Dulux's most popular colous...Antique White, and easily checked at any hardware store.) This sample was requested 6 weeks after production was supposed to have begun.
This continued with Accent Blinds reassuring me for months that they were ready to begin production on my shutters, and I believed that they would be able to complete the order.
Finally they assured that my shutters were only 8 weeks away. After waiting another 4 weeks......unbelievably they called again to check on the colour and to ask me to provide another colour match and clearly had again failed to start production on my order!!!!!
The number of hours that I have wasted dealing with this company are too many to count. The number of times I was interrupted at work are too numerous to admit to. The stress that dealing with Accent Blinds has caused has been immense. I have completely renovated a whole house in the time that Accent Blinds have taken to do .... nothing.
PLEASE be warned. This company are unable to produce the goods that they promise, dealing with them will cause you stress, you will need to make 6 or 7 calls each time you need to speak to your rep as they don't return your calls, and after all that you probably won't have any goods to show for all the time, money and effort you have invested. My advice is to absolutely look elsewhere for your plantation shutters and save yourself a nightmare experience.
Earlier this year I had some roller blinds and shutters installed at two properties. Late last year I met the charming and professional Briallen at the Alexandria store who explained the entire process (as I've never requested window/door coverings before) and helped me make great choices. The wait for one set of shutters was a bit longer than expected due to unavoidable shipping issues, but that was quickly forgotten when I saw them. The measure and install guys did a great job overall. Now I love my shutters and blinds and wish I'd arranged this years ago. I highly recommend Accent Blinds Alexandria, and Briallen in particular.
10/10 for attention, effort and quick quote on our 7 bedroom house, full of curatins and blinds. Exceptional service from Mary, where she really wanted to help with the quote and products. Nothing was too much trouble for her and this was the best service from any blind/curtain company that we have dealt with.