Accent took my money and gave me a written contract with a 4 week installation time frame. 5 months later and I am still waiting!! After several phone calls and no one ever ringing me back with an answer, I finally put my foot down today and withdrew my consent for any more payments to be withdrawn from my bank account. Accent's response - a rude, belligerent management who refused to acknowledge any contract terms or any responsibility for my 5 month wait. When I dared to ask for a discount on the remaining balance for a product I have yet to receive I was met with a ridiculous offer and arrogant statements such as, "Go to Dept of Fair Trading.....I know our rights". I accept that there may have been a shipping issue (apparently it is all manufactured overseas) but why could they not have rung me at the 6 week mark to explain? It may not have been their fault but it most definitely is their responsibility to make sure that the customer is satisfied - particularly when that customer has already paid $400 and has a written contract stating installation will occur within 4 weeks!
So now I will begin negotiations with Dept of Fair Trading and escalate this further . I have a 7 month old baby who still cannot use her bedroom. This afternoon I received a phone call and was told the awning would be installed next week. I guess we will have to wait and see.
It sucks that the customer has to fire up and be labelled as 'difficult' in order to get something that you have paid for months ago.
My advice - stay away from Accent and support your local businesses!