I have never experienced such appalling customer service from a company. They took a 50 percent deposit from me in June of 2013 and I am still awaiting my curtains to be installed ... it's February 2014. I've spent over 30 hours righting letters, emails and making phone calls following up on my continually botched order (too many errors to list in one review). They continually refused to refund my deposit (over $2,000), even though it has taken then over 8 months (and counting) to fulfill the curtain order. Please please please DO NOT use Accent Blinds. Nobody deserves to go through what I have went through with this terrible terrible company.
Placed a deposit in April for 5 Blinds and 14 Flyscreens, took 3 months of chasing them before anybody came to do a measure, a further 2 months before they installed just the blinds stating the flyscreens needed a "check measure". Note we were required to pay the remaining balance at this stage. Updates never came from accent, they had to be constantly chased. Calls hardly ever returned and information provided was limited to "it's in production".
Another month passes before we are called with an install date. The installer comes and takes one look at the house and says the details written during the measure and check measure are incorrect. Nothing can be done and I'd need to call the office on Monday to find out what is going on. After calling on Monday and being told everything from "Our security door part is ordered" to "That job is listed as complete" we finally got the old cherry "it's in production".
3 weeks later, 9 of 14 flyscreens were installed. 3 were measured incorrectly (twice it seems) and 1 was faulty from the shop. Not only was the job not finished, but the installer also damaged a window in the process. 7 months had now passed, job not complete, paid in full 2 months ago and I'm still getting nothing from Customer Service. I sent a formal complaint in writing and was assured management was looking into it but heard nothing for a further 3 weeks until I chased them by phone again to finally arrange installation on 24th Dec.
I eyeballed the installer this time (having being out when they did the first run) to ensure no further damage and was shocked to see that flyscreens needed to be hammered into place with a block of wood! I would expect flyscreens should be easily removable to clean windows! It took Accent 8 months to install 5 Blinds and 14 flyscreens. Myself and/ or my wife had to make ourselves available for no less that 5 appointments for just 5 Blinds and 14 flyscreens. And there has been nothing from Accent Management with regards to correcting the damage done to the window. When I asked the installer at the final installation they stated they'd drop over a new winder, 3 weeks ago. I'm not holding my breath
DONT GO NEAR THEM!! Happy to tell you want to hear to get a 50% deposit down and then its down hill from there. Lead times are generally triple what they tell you. No one ever calls you back (would have left 5 messages). 8 weeks into a supposed 4 week order and they are telling me its going to be another 6 weeks. Do yourself a favour and avoid this poor excuse of a company. Never again.
Do not even consider using ACCENT BLINDS. We ordered ONE motorised roller blind in early August and paid a $500 deposit. The order wasn't processed by Customer Service so waited a further ten days for a fitter to measure. The blind finally ready, installer came, broke it, was very rude to me and left. Waited again, next installation, when white blind was unrolled had huge black grease mark all down it. Waited another week - when installer came the motor was faulty and gave off high pitched buzzing noise.. Waited again and was promised 4th try today, October 15 between 10 and two pm - it's now 2.45 pm and no sign of anyone.... Update: Finally the installer came at 2.48 and guess what? The program on the motor is faulty! So here we go again...Any calls I made to them I was told Customer Service would call back. Mostly they don't and when you speak to them they behave as if they've never heard of you or spoken to you before. I asked for the management and was told this information isn't given out over the phone. So, 'no'. Really? Asked what compensation I'd get for all this and have been offered $85 off a total price of $835.00 - so they have had my $500 for two months and I still don't have a working blind. Argh!! I suggest management to take a long hard look at their staff and product. I would never use them again and will discourage any of my friends from doing so.
I wish I had taken the time to review this company before making an order. Would of saved myself months of frustration. As per previous reviews, very quick to take your money - very slow to refund when things go wrong. I have never encountered a company that really couldn't give a hoot about their customers. Do not go anywhere near this company. Poor service, can not deliver goods, appointments continually cancelled, poor excuses. After 5 months of dealing with this company I would warn people - go elsewhere. They are shocking.
I ordered my blinds on 5 Jan 2013. It is now 24 May and I still do not have my blinds. Five times an installation has been scheduled. The first time they found the blinds were not measured correctly, three times they have told me they were not made correctly (the same mistake each time) and one time the fitter was sick. Twice now I have called and asked for management to complain and the management has not returned my calls. This company's customer service management has shown no interest in addressing a problem or maintaining customer relations. I do not recommend Accent Blinds.
Accent Blinds customer service is so unacceptable. So unprofessional! 2 months after I paid the deposit for a job that was meant to be ready for installation in 6 weeks, I had not received any calls to let me know that it was not ready yet. After loosing count of the number of phone calls made to track down my order, I was told that it is still "in production" and someone will call you when the order is ready. another 4 weeks later and no phone call. I decided to call back to once again find my order. I was informed that the curtains can be installed the next day. It's the installation day and I'm dreading dealing with the unprofessional installers after they did a bad job on the venetians.
I had a lengthy conversation with the installer of my venetians about the company and customer service and mentioned how egotistic most of the staff are and that the staff talk negatively about customers that complain about their orders being late. For a member of the company to tell a consumer not to ever buy from the company that they work for, is hilarious! Being an interior designer, I know all too well how fast company reputations are spread throughout the design industry. Lesson learned.
I have honestly experienced nothing but problems with the products and service of Accent Blinds. I do not recommend them to anyone. After 7 months of having a repair done under warranty I am yet to receive the original replacement of my order. I am beyond furious and honestly I suggest you look for another company to furnish your windows.
I posted here 1.5 weeks ago. Well Accent finally turned up to install my awning last Monday but didn't bring the parts that they needed. So now I have an awning I can't touch and a hole in my daughter's bedroom wall and surprise surprise.....no contact from Accent as to when they will be back to finish installation. I rang again today, got yet another person who will apparently ring me back today. Sigh....I've heard it all before.....
Today is exactly 5 months since we put the order through.
Accent took my money and gave me a written contract with a 4 week installation time frame. 5 months later and I am still waiting!! After several phone calls and no one ever ringing me back with an answer, I finally put my foot down today and withdrew my consent for any more payments to be withdrawn from my bank account. Accent's response - a rude, belligerent management who refused to acknowledge any contract terms or any responsibility for my 5 month wait. When I dared to ask for a discount on the remaining balance for a product I have yet to receive I was met with a ridiculous offer and arrogant statements such as, "Go to Dept of Fair Trading.....I know our rights". I accept that there may have been a shipping issue (apparently it is all manufactured overseas) but why could they not have rung me at the 6 week mark to explain? It may not have been their fault but it most definitely is their responsibility to make sure that the customer is satisfied - particularly when that customer has already paid $400 and has a written contract stating installation will occur within 4 weeks!
So now I will begin negotiations with Dept of Fair Trading and escalate this further . I have a 7 month old baby who still cannot use her bedroom. This afternoon I received a phone call and was told the awning would be installed next week. I guess we will have to wait and see.
It sucks that the customer has to fire up and be labelled as 'difficult' in order to get something that you have paid for months ago.
My advice - stay away from Accent and support your local businesses!
I posted here 1.5 weeks ago. Well Accent finally turned up to install my awning last Monday but didn't bring the parts that they needed. So now I have an awning I can't touch and a hole in my daughter's bedroom wall and surprise surprise.....no contact from Accent as to when they will be back to finish installation. I rang again today, got yet another incompetent person who will apparently ring me back today. Sigh....I've heard it all before.....
Today is exactly 5 months since we put the order through.