Electric sliding gate did not open on Sunday and we were stuck outside. Called the gate company but they said thy were too busy till Fri so called Accent for help after reading reviews on this website. Denis got Russell to come and have a look straight away and Russell fixed and opened it in 5min. We still need to get someone from the gate company to visit us to repair it but without Russell's help on Sun we would still have been stuck. Will use again for sure.