Ace Airport Parking

 Newbie   1 review

On behalf of my wife and daughter, I'd like to thank you and
your company for the great service you provide at ACE Airport Parking.
We used your service for the first time on Thursday, 10th May as we
headed interstate for a family holiday and returned yesterday. The
experience was a seamless one. Your website was easy to use and from the
moment we drove into the car park, the customer service was excellent.
You made it really easy for use to get our belongings to and from the
airport. With a young 22 month young child, this is challenging for us
and your people made this very easy for us.
Special thanks to Rob, who picked us up from the airport at approx.
3:00pm yesterday. We loved his easy going and helpful approach. Rob was
very happy to help with questions and the transfer from airport to your
Tullamarine site. With customer service like Rob's, we will have no
hesitation in using Ace Airport Parking again and recommending your
business to friends and family.
You have been great.
Thanks

Touch_wood   5 reviews

My first experience with airport parking was with Ace. I left my car there for 2 weeks under their Valet Option for just over $10 a day after booking on-line. I found the place easy to find and the staff & drivers were friendly & helpful. Shuttle buses ran regularly so I didn't have to wait long going to or from the airport. I would recommend Ace to my friends & family and plan to use them again in the future.

  2 reviews

if you want to add a layer of stress to your travel, this is the place for you.
Impossible to find, doesnt exists on a GPS (well not mine) and is actually about a 15 minute drive from the airport.
Once you get there, there is no information, just a standard looking car park. I was looking for a sign that said 'long term airport parking service' or something similar.
Then once you get in you'll struggle to find anyone to help you and once you get a car park, you'll struggle to find the lifts. I ended up lugging my bags down 3 flights of stairs.
I waited between 15 to 20 minutes for a shuttle bus to pick me up which is to be expected given how far they are from the airport. This is just too long on a cold Melbourne day. The drive did appologise for the delay.
The people on sharing the shuttle bus with me (which was full, leading me to think they leave passangers waiting until they get enough for a full bus) were all making comments like 'we thought the bus would never arrive'.

Never again for me. Much easier to just use the standard airport long term parking.

• 

  AceParking Newbie 

  Hi,
  Thank you for your feedback, we're sorry to hear you had a bad experience.
  Some GPS units prefer the suburb â??Melbourne Airportâ?�, even though we are located in Tullamarine. We have a downloadable map and directions available from our website or if all else fails you can always call us on route for directions.
  
  We always have staff members on site to assist customers and provide unloading bays inside the entrance for our staff to assist unloading luggage, Iâ??m not sure why you werenâ??t greeted at the entrance and will be investigating this further.
  
  I can assure you we donâ??t wait for a shuttle bus to be full, before a bus is sent to pick our customers up and apologise you had to wait longer than expected.
  
  One of our customer service staff will contact you directly to discuss your concerns or you can email me at info@aceairportparking.com.au

  3 weeks ago

  REPORT