If I have read sourabh83 comments, I would have never, never, never have gone to them for rental! I return the vehicle and was charge $500 for some hairline scratches which I would consider as fair wear-and-tear. The vehicle was not even new and had many scratches in it anyway. They are even going to charge me for petrol when they write down the petrol as FULL when it not even at the FULL mark. Lucky I had took a photo of the petrol metre.
Like sourabh83's case, they still have the cheek to say that it would cost me $800 and do me a 'favour' by charging me $500.
My advise is, take full video and photo of the vehicle in front of them. Don't trust their video taking because any video could easily miss their harline scratches. Anyway it's probably better to avoid them like a plague.Good luck!