I was really disappointed with my experience with Afford. They were supposed to arrive between 11-12 however at 12:20 when no one had arrived and after no communication I called Gary. I was told they were running late and I would have to wait until 3- 3:30pm. When no one arrived at 3:30, I called again to ask what was happening. I was told they would be there within the hour. At 4:30pm I had still not heard from them so I called Gary who advised that they weren't on their way yet and I just had to wait for him to let me know. By this stage I had already waited all day since 11am for them to arrive. I said this was not good enough and cancelled the booking to which the response was 'ok' and then they hung up. So in short I would not recommend if you actually want your piano moved on the day requested!