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Air Conditioning - Online.com.au

Air Conditioning & Heating Installation
Pyrmont, NSW

THE # 1 SELLING AUSTRALIAN OWNED AIR CONDITIONING ONLINE WHOLESALER

Air Conditioning Online is not only an air conditioning online retailer. We are air conditioning professionals who offer the latest products at affordable prices for the biggest brands of air conditioners including Fujitsu , Mitsubishi Electric, Mitsubishi Heavy Industries, Toshiba, Samsung,Hitachi and Carrier. We deliver Australia Wide.

We provide breakdown service, maintenance and installation for all Air conditioning systems including split systems, ducted systems in the domestic and commercial environments. (In Sydney Metro and Gosford areas only)

VISIT US ON OUR WEB SITE: www.airconditioning-online.com.au
Payment Options
Visa EFTPOS Direct Deposit MasterCard EFT PayPal Cheque AMEX
Services

Air Conditioning & Heating Installation

Service Options

Commercial Refrigeration Systems Inspections Residential Evaporative Systems Environmentally Friendly Cleaning Wall Split Systems Installation Air Quality Measurement Testing Design Portable Units Mechanical Services Upgrades Maintenance Repairs Service Ducted Systems

Brands
Fujitsu Mitsubishi Electric Mitsubishi Heavy Industries Toshiba Samsung Actron Hitachi and Carrier. We supply other brands if requested.
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Reviews of Air Conditioning - Online.com.au

  • Am trying to contact a salesperson from this company but phone calls/messages and email are all unanswered . Poor form as I have just spent $1500 plus postage of $200 and not yet received the air conditioner or contact re delivery.
    • Dear Pijack,
      Could you please let us know your Tax Invoice number so we can contact you as soon as possible?
      Your prompt response will be much appreciated.
      Kind Regards
    • Dear Pijack,
      Please let us know your Tax Invoice number so we can get back to you as soon as possible.
      Kind Regards
  • Sale service was good a year ago - obviously as they make money. a year on the carrier air conditioner is not working (just in time for summer). put in numerous calls and emails to their support line. and only after threat of putting up a post here did they respond. now again after numerous calls and emails confirming their appointment for today.......

    if you want to buy an airconditioner, fine, if you want warranty service then another story.
    • Dear Sir,
      We have procedures that we need to follow before placing a warranty call.
      We have been informed that the issue has been fixed.
      Kind Regards
  • Really a pleasure to deal with. I placed my order online, I was contacted very quickly by the friendly office team. They were very patient with me at changing my order in the last minute. The installers turned up on time were very polite, did the job surprisingly fast, left everything clean. The price was the best I could find. I will be definatley passing the details of your company to my family and friends.
    • Dear Susan,
      Thank you for your comments. We are glad that we were able to change your order at the last minute and that you were happy with our office people and our installers.
      If you need anything else in the future, please do not hesitate in contacting us.
      Kind Regards
  • USE AT YOUR OWN RISK
    Seriously sorry I went with these people. Worst experience Ive had in a long time. Installation was a nightmare as I had to keep a constant eye on them because they always wanted to take the easiest way possible, even though common sense would indicate it didnt suit the situation. The mess left behind was appalling as there was absolutely no care taken to ensure the dust and mess didnt spread. One dirty drop sheet is pretty ineffective. I may have been a bit nave but some pre installation advice would have allowed me to take the necessary precautions. Any after sales service will cost you a fortune, as they will not take any responsibility for their own lack of judgement or poor installation. As mentioned you need to keep a constant eye on them and if you dont they will revert to taking the easiest possible way, even though it is obviously wrong for the situation. Trying to get any joy from the office staff is a waste of energy.
    I find it difficult to believe any of the good reviews are done by actual customers.
    • Dear Virkelig,

      Could you please send us your Name and Tax Invoice number via email so we can review your job and reply to you accordingly? We cannot recollect having any bad experiences with our customers in the manner that you have expressed. As you can understand we cannot identify you from this review. We will be looking forward for your email so we can reply to you as soon as possible.

      Have a good day.
      Kind Regards
    • Dear Virkelig,

      Could you please send us your Name and Tax Invoice number via email so we can review your job and reply to you accordingly? We cannot recollect any experiences with our customers in the manner that you have expressed. As you can understand we cannot identify you from this review. We will be looking forward for your email so we can reply to you as soon as possible.

      Have a good day.
      Kind Regards
    • Dear Virkelig,

      Could you please send us your Name and Tax Invoice number via email so we can review your job and reply to you accordingly? We cannot recollect any experiences with our customers in the manner that you have expressed. As you can understand we cannot identify you from this review. We will be looking forward for your email so we can reply to you as soon as possible.

      Have a good day.
      Kind Regards
  • Called up last week to have some contractors to come fix an issue with my cooling system, the receptionist was horrible, had to ask for a different speaker to be able to communicate, the different speaker was only marginally better, I explained my issue and how I wanted them to fix it, she sent me a preliminary quote, I agreed to have the work done.

    On arrival the technicians assured me that they wouldn't have to fix it the way I had asked and proceeded to use duct tape to fix it. They leave, I get charged $300, fair enough, they said they had warranty on their work.

    A day later the issue still hasn't been fixed due to a quick (but not cheap) job the first time round, so I call them around a second time, this time they do as I originally wanted (that is, take the fan unit off the wall and cover the pipes completely to stop them dripping water), here I am thinking that I am going to get a discount considering it was poorly done the first time, get hit with a extra $400 bill!

    I contact the company and they offer me a small discount, still being overcharged for their mistakes and wanting to cut corners the first time. When I express my discontent with the discount the woman on the other end of the phone gets defensive and tells me an incorrect price pre-discount (I mean, come to a consensus internally about how much you were originally trying to rort from me). At this stage I see there is no point to continue arguing and it's just easier to foot the bill and move on.

    Side note:
    The technicians were great, they did the job correctly the second time round after they saw duct tape couldn't fix everything. Their service was 10/10, it is a shame though that poor management + lack of integrity from the owners of the company ruined the rest of the experience, instead of doing it correctly as asked the first time, they make me, the customer foot the bill for them wanting to cut corners.
    • Dear Virkelig,

      Could you please send us your Name and Tax Invoice number via email so we can review your job and reply to you accordingly? We cannot recollect any experiences with our customers in the manner that you have expressed. As you can understand we cannot identify you from this review. We will be looking forward for your email so we can reply to you as soon as possible.

      Have a good day.
      Kind Regards
  • Apart from the first receptionist my dealing with this company was brilliant, fast delivery, very competitive prices, my unit installed cost less than buying from my local air conditioner suppliers. Thank you, it works a treat!
    • Thank for your comments. We are glad that you are happy with our service. We hope you have a great day. If you need any help in future with the air conditioning, please let us know. Have a happy Holiday Season.

      Kind Regards
      Airconditioning-Online Team
  • Very competitive price, in fact could be the best price i can find in Sydney. And transparent price list including installation and old air con removal.

    Very happy to recommend it to friends.
    • Thank you Very much, Ben for your comments. We are glad that you are happy with our service. We hope you have a great day. If you need any help in future with the air conditioning, please let us know. Have a happy Holiday Season.

      Kind Regards
      Airconditioning-Online Team
  • Dealing with Air conditioning online has been truly painful. I would be surprised if they knew what day it was, let alone when their own products are available. Despite requesting an immediate refund 3 weeks ago, I am yet to receive my money. Upon calling them today I have discovered they have not even processed my request.They take a new meaning to an unorganized flimsy internet business.
    • We apologise for your bad experience, that you had. We try our best to provide the best service possible, we are only humans and we are not perfect. We have definitely take your comments on board for future. Your money has already been refunded. Sorry once again for the inconvenience caused. Wishing you the best of luck in future.
      Kind regards
      Airconditioning-Online Team
  • Martin has be very informative, reliable, and "on time" with all our requests for air conditioner units we've purchased off him and will continue to do so into the future.
    Would not hesitate to refer him to other similar businesses.
    • Thank you very much Michael for your comment and business. Please let us know, when you need anything else.
      Kind Regards
      The Airconditioning-Online Team
  • As previous reviewers have already indicated, which influenced our decision to deal with A/c Online, Martin and Team responded promptly, did all that was expected by way of competitive and efficient service and were a pleasure to deal with besides. As we have technical experience in this area and have also previously engaged other providers of these services, we can confirm that our job was competently specified and then executed. There is nothing else that can or should be expected. We would recommend A/c On-line to anyone, without hesitation. If only all other service providers were similarly inclined.
    • Thank you for your comments and your business. We hope you have a great day.
      Kind Regards
      The Airconditioning-Online Team

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