Called up last week to have some contractors to come fix an issue with my cooling system, the receptionist was horrible, had to ask for a different speaker to be able to communicate, the different speaker was only marginally better, I explained my issue and how I wanted them to fix it, she sent me a preliminary quote, I agreed to have the work done.
On arrival the technicians assured me that they wouldn't have to fix it the way I had asked and proceeded to use duct tape to fix it. They leave, I get charged $300, fair enough, they said they had warranty on their work.
A day later the issue still hasn't been fixed due to a quick (but not cheap) job the first time round, so I call them around a second time, this time they do as I originally wanted (that is, take the fan unit off the wall and cover the pipes completely to stop them dripping water), here I am thinking that I am going to get a discount considering it was poorly done the first time, get hit with a extra $400 bill!
I contact the company and they offer me a small discount, still being overcharged for their mistakes and wanting to cut corners the first time. When I express my discontent with the discount the woman on the other end of the phone gets defensive and tells me an incorrect price pre-discount (I mean, come to a consensus internally about how much you were originally trying to rort from me). At this stage I see there is no point to continue arguing and it's just easier to foot the bill and move on.
The technicians were great, they did the job correctly the second time round after they saw duct tape couldn't fix everything. Their service was 10/10, it is a shame though that poor management + lack of integrity from the owners of the company ruined the rest of the experience, instead of doing it correctly as asked the first time, they make me, the customer foot the bill for them wanting to cut corners.