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Reviews of Airport Shuttle

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  • Ann Foo  Newbie   1 review
    I booked this shuttle because I thought it would be a less stressful experience than the train. Boy was I wrong. First, the people in the call centre are very rude and quick to dismiss, which is unsettling. Considering that their whole business is airport connections, you'd think they'd have a better idea of how early you need to arrive. I arrived at the pickup point 15 mins early. The driver (also very rude) wouldn't let me on as I didn't have a paper printout. I tried to show driver the email and confirmation number and asked if driver had my name on the list, driver refused and simply sped off.
    Firstly it is ridiculous that in this day and age you need a paper ticket. I don't even need a paper ticket for my flight!
    Second, everyone I dealt with is so rude and dismissive
    Third, they are unknowledgeable about airport transfers.
    Highly recomend sticking with the train. Fast, reliable, and you pay at the station instead of having to prepay 2 days in advance. This company has refused to give me service. I've asked for a refund, if I don't get it I will go to consumer affairs

    1 week ago - 12/05/2013 via TrueLocal mobile web

  • Brisbanite723  Newbie   1 review
    This company is meant to do pick ups at the Sydney Airport every half hour. I waited well over an hour for a bus that I had booked months earlier. We phoned the company a couple of times while waiting but they couldn't give a time for us, or an explanation on why there was no bus. They kept telling us they had a representative there on site, however they were nowhere to be found. I think they were in the terminal keeping dry while the passengers waiting outside trying to keep out of the rain. I asked them to call me back with an idea of how long the bus would be so I wasn't holding on the phones for ages. The callback never came. When we finally got picked up and dropped at our hotel I phoned them back but they could still give no reason for the delay. A few days later I emailed them expressing my dissatisfaction with the service I paid for, no response. I emailed again 2 weeks later and finally got an answer back. They explained the delay was due to an accident in the city holding up all their buses. I don't believe this at all as if it was the case their office would have known at some point when I was on the phone to them. I will never recommend this company, and will certainly never use them again. Extremely unreliable and very poor customer service.

    2 weeks ago - 06/05/2013

    • Airport Connect Newbie 
      Apologies for the poor service. As you have already mentioned, there had been a major operational delay with our buses on the 20th of April due to bad weather and an accident occuring in the city. Unfrotunately, traffic conditions in Sydney can sometimes be unpredictable and under bad conditions one delay may trigger another. Undrestandibly this can some strain on our staff and although they are always trying to do their best to provide the best service possible for our passengers, some mishaps do happen and we apologize for them. I hope your trip on the way back was hassle free and enjoyable.

      2 weeks ago - 06/05/2013

      REPORT
  • Jul1   2 reviews
    This company provided us a reliable service the driver was very pleasant, would recommend to others.

    2 months ago - 20/03/2013

  • Baz944  Newbie   1 review
    Very poor service and online booking process. Unfriendly staff. Ended up paying twice with no refund. Recommend using another company

    2 months ago - 19/03/2013

  • hipnosis   2 reviews
    Was happy with the service the driver named Allen was very helpful. He helped us reach our hotel in very busy traffic conditions. Guys this service is value for money, I will recommend it for everyone.

    2 months ago - 01/03/2013

  • sally1131  Newbie   1 review
    was very satisfied with the service, very nice drivers who helped me with my bags and was affordable service for transportation from the airport to the hotel. definitely recommending their services to my friends.

    2 months ago - 24/02/2013

  • Fourkids  Newbie   1 review
    Very rude emails as well as phone calls
    disgusting customer service would never use this service or recommend to anyone

    3 months ago - 14/02/2013 via TrueLocal mobile web

  • gCustomer  Newbie   1 review
    DO NOT USE THIS SERVICE!! Poorly organised!! We called to confirm pick up for 5am 48 hours in advance and was told that their first service available is not until 5:30am, which is in contrary to what their website states. When we called we were advised to send an email about refund, because they are at fault, however when we emailed them they then turned back and said that no refund can be given because they are not at fault. It has been a very frustrating experience and I hope that travellers will think twice before opting for a what seems to be the 'cheaper' but definitely inferior servi!!!!!!!!!!!

    8 months ago - 13/09/2012

  • Shaun GB  Newbie   1 review
    Shocking service, we confirmed a pick up for 10.30 am 24 hours in advance and they never turned up, when we rang they said there had been a mix up and offered to pick us up 75 minutes before we were due to fly out of Sydney! I was told to send an e-mail to claim a refund as we had paid in advance for a return transfer, 2 e-mails later and no refund!!!

    8 months ago - 04/09/2012

  • Gabyglad   2 reviews
    Is there a zero star rating? Absolutely disappointed with this service, if it is even considered as one at all.

    I wouldnt have written any online review, but this company has definitely helped to make the exception. We were left stranded in the airport whilst the rest of the coaches have picked up their passengers more than 45 mins. Even after the bus has arrived, we were made to wait in the bus again.

    How the company operates is they make their customers wait till they have sufficient passengers to make the trip worth their fuel money. They don't care how long you wait!

    We don't deserve such service. Taking the metro will be a wiser choice.

    8 months ago - 20/08/2012 via TrueLocal mobile web

  • Monday:
    9:00 AM-5:00 PM
  • Tuesday:
    9:00 AM-5:00 PM
  • Wednesday:
    9:00 AM-5:00 PM
  • Thursday:
    9:00 AM-5:00 PM
  • Friday:
    9:00 AM-5:00 PM
  • Saturday:
    9:00 AM-5:00 PM
  • Sunday:
    9:00 AM-5:00 PM
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