The only reason they get any stars is because of the coffee and brilliant wait staff. We have been regulars at Alamanda cafe for the last year or so but sadly after our last few experiences there, we wont be coming back for a meal unless some major changes are made. The wait staff have always been nothing but lovely, attentive and provide great service. They always give my daughter a lot of attention - so much that she even gives them hugs when she leaves. If they could just get the food worked out, it would be our favourite restaurant.
They recently made changes to the operations and food - not for the better. Much to their detriment, actually. The food quality has dramatically declined & they took our favourite dessert away, the salted caramel macarons. (Which I dont get, considering they were always sold out!) You now have to order at the counter which I dont like at all considering the wait staff are one of the main reasons we keep coming back.
The French toast with Berry Coulis and Double Cream is now flavourless eggy bread (no cinnamon or vanilla flavour) with a teeny bit of berry garnish, a slight drizzle of maple syrup & cheap WHIPPED cream out of a can. My 4 yr old who LOVES french toast spit it out and wouldnt eat it.
The Spanish eggs were a complete disaster, having to be sent back 3 times. Once there was no chorizo in it, the next two times the egg whites were 75% raw.
Last week, we came in for dinner around 7pm on Saturday night & they were shutting down because there were no customers for hours so we had to find elsewhere to eat! (Not a good sign, sadly!)
Tonight we went again to try out the new menu for dinner. I got the chicken Parma which WAS my favourite parma ever (we used to drag family and friends up from Geelong to try it) used to be a big chicken breast, covered in yummy herbed breadcrumbs, ham and mozzarella, served with amazing battered chips. Now it is a smaller chicken breast, coated with a thin layer of flavourless breadcrumbs and 1/4 of the mozzarella and served with standard, bland chips - for the same price. Very disappointing.
Hubby ordered the ribs and I cannot find the words to adequately describe how disgusting they were. They couldnt even be cut through with a knife and my daughter was plugging her nose because they actually smelled gross. I tried a bite & couldnt even bite all the way through they were so rubbery - they smelled and tasted like they had been cooked & then reheated in the microwave. Worst ribs we have ever eaten by a mile.
My daughter had the fish and chips, her usual - they used to be beautiful pieces of white fluffy fish in a yummy herbed batter, and now are processed, triangular pieces of gray, fishy tasting freezer fish. She wouldnt eat any of it, total waste of money.
We will come back for coffees only just to visit the staff we adore but until the food and operations change, we wont be eating another meal at Alamanda cafe. I sincerely hope the `management take this feedback seriously as we want our favourite restaurant back!! :(