Yes they are a tight bunch of girls, some working together locally for many years, and yes they do talk over a person sometimes, answering phones etc. and it can be a busy place. But they do a great job, Iv'e had my hair colored by these girls since maybe three salons ago, perhaps 12 years. They know color, when you leave you know you look good, get used to they're style of working and you will have no more pre-color worry. I know that these girls have a natural eye for color that can't be taught. I hope they stay in business, I would have to go to the city for a quality color like I get here and i'd be paying twice the price.