Alpha Car Hire Brisbane City

RATING
4
REVIEWS

Add a review
Business Managed

Directions

41 McLachlan St
FORTITUDE VALLEY, QLD, 4006
national 1300 227 ... national 1300 227 473

local (07) 3852 6... local (07) 3852 6852

fax (07) 3852 3... fax (07) 3852 3185
Email this business

Visit website
Car Rental

Driven by price and service

Alpha Car Hire is one of the fastest growing independent car rental companies on the East Coast of Australia. We are conveniently located and service Brisbane Airport and suburbs, Gold Coast, Sunshine Coast and Melbourne Airport. 

Our array of new vehicles consist of small economy cars, family sedans, luxury SUVs, 8 seater vans, as well as utes and trucks. 

Alpha Car Hire services all airports 24hrs or you can choose FREE delivery to your hotel. 

Let Alpha Car Hire hand you the keys to your perfect driving holiday!

- New cars starting from $27 per day
- Great service
- Free delivery
- Free airport transfers
- Guarantee to beat competitors rate

Featured businesses

Apex Car Rentals 1
HENDRA, QLD
Rent A Bomb 0
BRISBANE, QLD

Reviews of Alpha Car Hire Brisbane City

To add a review, login, sign up or Login with Facebook

Recent Oldest Positive Negative

Longland Newbie 1 review
Recently had a great hire experience with Alpha Fortitude Valley. Price beat every other quote I had and the car met my needs exactly. The staff were great especially one woman in particular. When I extended my hire the woman was a little robotic in the very first instance but when I responded friendly she was exceptional and made me feel important. I even received an even better price on my extension. I guess sometimes it is the way you respond to people that makes all of the difference. They must have to deal with some doozy people. My hat is off for there resilience. Would very happily hire again.
10 months ago
- COMMENT
- REPORT
- Share
  
  Facebook
  
  Twitter
  
  Email
- HELPFUL?
  NO
  
  YES
jakemiller Newbie 1 review
No idea what "dee_" is talking about. Best service I've ever had with a car rental company. Much more pleasant than the majors and really competitive pricing. I can't imagine any of the staff I've come across at Alpha being rude at all - they're always going out of their way to make sure you're a return customer.
1 year ago
- COMMENT
- REPORT
- Share
  
  Facebook
  
  Twitter
  
  Email
- HELPFUL?
  NO
  
  YES
Scat Brat Newbie 1 review
"BEST SERVICE IN TOWN"
I am a regular renter of Alpha Car Hire in the Valley. I have always found the girls in the office out of there way helpful and happy and cheerful everytime i collect a car. Which for work is 2 - 3 times a week. As a regular I have witnessed what the poor staff have to deal with on a regular basis and am very suprised what people expect from a company that Hires Out Cars but the girls are always happy to help where physicaly possible. unfortunitly I just think that Christmas brings out the worst in people and that they should be enjoying the good things instead of complaining about everything that doesnt go there way. Keep up the good work girls and i will be seeing you in the very near future!
1 year ago
- COMMENT
- REPORT
- Share
  
  Facebook
  
  Twitter
  
  Email
- HELPFUL?
  NO
  
  YES
  +1
dee_ Newbie 1 review
An unpleasant and costly experience.
Dishonest car hire company -- What you see is not what you get

Says that they offer free delivery -- no such thing. offered to charge us $20 pick up from our motel in Kangaroo Point (it only cost $10 by cab) -- this was not an issue for us. The real issue was:
Alpha did not honour the price that was quoted and booked online. We were charged 50% more than the contract price upon pick up of the car. It also took us over an hour to get the keys to the car.
When we presented the printed invoice during the pickup a few days ago, which we received via online confirmation for our booking, we were told "No, it's impossible that you could get the car for so cheap" and insisted on charging us 50% more than the agreed price.

Spoke to the one of the staff over the phone only to be offered a measly $15 discount. They denied the contract price and subliminally implied that we faked the invoice and commented ""if you don't like the price, we can drop you off at the next car company" -- Talk about 'great' customer service -- we were also told, "you are the only customer that has this problem". I would have gladly just walked out of Alpha within the first 20 minutes while we were there waiting to be served (there was only one customer, and three ladies behind the counter) -- we weren't even acknowledge with a "we'll be with you in a second", instead we had to approach one of the staff for service after 15 mins of waiting and then left to wait for another 30 minutes without any information.

Plus, after the whole waiting and drama of not having our contract honoured, we were already over an hour late (bear in mind, we also showed up early at Alpha to avoid any delays, only to be told by one of the staff "you're early"") , my mom and brother were already waiting over an hour for us to pick them up, and it would have been too late to go to another car hire service.

They also mentioned that they would "investigate" matter and would credit a refund of the overcharged amount upon returning the car. Needless to say, immediately after the unsatisfied credit card transaction was made in Fortitude Valley, Alpha sent us an email to 'confirm' the new price. Not surprisingly, when we returned the car at the branch near the Brisbane airport, not a word was mentioned about the refund (or lack thereof) or the supposed 'investigation' or even an apology.

In short, my experience and opinion of Alpha:
- Alpha was dishonest and overcharged us despite us having proof in black and white that we were quoted a price that we agreed to that influenced our decision in choosing Alpha over the other car hire services at the time of booking due to the offered price.
- Alpha had bad customer service (body language, tone of voice --very curt and impatient--) in handling our situation
- Alphar unkindly wanted to send us off to another car hire company (I'm sure knowing that we would have said no due to time constraints and the last minute-ness).

I will not use Alpha Car Hire in the future, nor would I recommend them to anyone due to their misrepresentation, dishonesty, unpleasant customer service from the counter staff and the owner. It ruined the start of our first family reunion and holiday, causing unnnecessary stress, delays, and added cost.

The only reason we initially chose Alpha over the other car rental companies was because it appeared cheaper than other car rental companies, but this was not the case upon the car pickup when we were charged 50% more than the contracted price.
1 year ago
- COMMENT
- REPORT
- Share
  
  Facebook
  
  Twitter
  
  Email
- HELPFUL?
  NO
  
  YES
  -1