If it wasn't for their facilities and choice of entertainment, I would rate it 1/2 star, simply because the service is very very poor, it is not equivalent to any average standard, the staff are rude, and it even feels they try hard to be rude so you can see worst shades of their personalities
The wait in the cue is ridiculous, to the point where customers jump the cue bluntly right in front of the next person waiting, and the staff, of course, don't really care, they don't see anything around them.
Neither do they care what you want. We booked in for Laser skirmish at 2pm, we stood at those gates for another 15 minutes, I asked one of the staff whether the show will still go on, he didn't even give us a specific answer, such as yes or no, he walked pass us twice, completely ignoring, he then called another staff, they both walked pass, while he mentioned to her: "yeah, them, over there" POINTING at us with his thumb over his shoulder, while walking pass, completely ignoring us... Shocking :O
I don't know how much they get paid for this, but I feel they shouldn't be serving anyone anywhere...
Thus, to conclude: choice of entertainment is superb, service is horrifying and appalling.