ANZ Bank - Head Office

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Reviews of ANZ Bank - Head Office

  • RAC
    RAC   16 reviews
    I have been doing my business and personal banking with the ANZ Bank for over 5 years now. In that time I have formulated an opinion on their level of service. Based on my own experience, I would describe it as being lacklustre to say the least. I have numerous examples of where their customer service has been sub-par, the following is just one. On 11/10/2011 at 15:51:59 I emailed ANZ via their Internet Banking SecureMail service... I queried two bank transactions with them and requested further details... on 12/10/2011 at 18:25:08 I received a response... they did not even answer the specific questions I asked, but rather they gave me an overview of the type of account I had! I emailed back on 12/10/2011 at 19:04:53... my email started with "You don't appear to have actually answered my questions!"
    On 15/10/2011 at 11:26:18 I received another response... I couldn't believe it... they had only responsed to one of my questions! On 15/10/2011 at 12:39:15 I responded... this time my email started with " This is getting to be beyond a joke. I am asking questions and not getting answers, I will try and be very clear now. Please note, if I don get an adequate response I will call ANZ head office and file a formal complaint..."
    On 18/10/2011 at 16:32:30 they responded again... matter solved... finally! I find it pathetic that what could've been solved very easily from my first email, ended up with me sending 3 emails just to get them to answer the actual questions! While some people might say "just change banks" it is not that easy... by the time you open new personal accounts, business accounts, credit cards, mortgage etc... it would be very time consuming... Come on ANZ get your act together!

    3 months ago

  • PortCows
    PortCows  Newbie   1 review
    Bouquets to ANZ credit (hardship department) for showing compassion during my traumatic time dealing with serious illness. Not only did they dramatically reduce my monthly repayments to a more-than-manageable level, but they waived fees and interest until I was in a position to return to my regular repayments. In all my interactions with them during this time the staff were patient and kind, and always courteous and helpful.
    Thankyou ANZ; you put some other institutions to shame.

    1 year ago

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