I would like to thank Lorraine and the staff at Armidale Post Office for their help in delivering a very heavy parcel to me at my home. I rang the PO when I received a notice to come in to the PO to collect the parcel as I needed assistance.I am a woman in my late sixties and I suffer from osteoarthritis which makes lifting and carrying nearly impossible. Further, I was temporarily without a car. However even with a car I would have found it difficult to carry the heavy parcel to the car as parking as there are no parking areas close to the Armidale PO and no loading bay.
It was explained to me that the PO has a policy which prevents the re-delivery of items to the house, and that no assistance for carrying the item was available. However Lorraine and the staff arranged for the delivery of the parcel to my home as a "one off" offer and the parcel was delivered at 6 :00 pm on the same day of my inquiry. I really appreciate the help I received and the extra effort made by the staff to meet my needs.
I really appreciate the