HI just wanted to say what a great looking restaurant Aroy-D is. Atmosphere and ambiance are good, but unfortunately the treatment we were given by the management was enough to really ruin our dining enough to never go back there.
Although the meals were freshly cooked etc we had cause to question if my husband's meal was the one he actually ordered. After more than 30yrs of eating Thai food, from Thair restaurants across Australia etc, I think it is a safe bet to say my husband knows what he is eating.
I ordered a chiken dish with chilli, whilst hubby ordered a beef satay dish. My meal arrived first followed a few minutes latere by his. The first thing tht struck us was that the dishes looked almost identical apart from the meat content. I had never seen a dish that was supposedly peanut (satay) based that didnt seem to have any trace of peanuts in it by way of visual apapearance, smell or taste. So my husband tried for a while to get the attention of the wait staff, who blankly assured us that this dish was indeed what husband had ordered. We then compared both dishes and they were made with the same type of sauce - a bit odd when I had ordered a chili based dish and he hadnt - my dish by the way, was beautifully cooked but had little if any chilli in it at all - in fact I could not taste any chili but rather the sweetness of capsicum instead.
The wait staff sumoned the chef and came to our table to blatantly tell us that the dishes we had set before us were exactly what we had ordered. They beligerant attitude was quite offensive and they did nothing to improve themselves in front of their clientele. We never raised our voices etc so as not to raise attention after all why spoil it for any of the other patrons there trying to have a good evening? My husband's meal lay vitually untouched and when the wait staff came to clear our table made the sweet eyelash batting commnet - "OK everything all right tonight sir?" to which my husband politely replied that it was not. He then asked for his bill and we went to the reception area to pay for our meal.
The management then appears again and begins to tell us that we were given the correct meals etc and when my husband questioned the validity of a peanut based dish without peanuts (no smell, trace, taste or visual siting of the peanut) he was told that the chef doesnt make mistakes and their customers are more than happy with what they get.
At no stage were we after any discount off our bill etc, we just simply would have appreciated the meal that fitted the description in their menu, and not get served up a meal that basically didnt fit any description of the dishes we ordered. The food was, as I say, freshly cooked and nicely presented, but the whole expereince ended up bad.
Well, the Aroy-D is certainly off the list for us.