Reviews of Ascot Car Rental Pty Ltd
I would not go near Ascot again. I rented a car Dec 2014 and it took three months to get my deposit back. Let's get this clear, there was no dispute over tolls or damage. It took Ascot months to return the deposit AFTER they confirmed no outstanding issues. It was so stressful, it became my part-time job almost, including weekly calls, e-mails and they were so rude. Finally went to Fair Trading who worked with Ascot to move things along.
My nephew from Brisbane wanted to rent a car while he was in Sydney for a work trip, I took him into Ascot Car Rental as I was happy with my rental, he rented a new corolla for 6 days and he was very happy with the deal offered, as I said if I receive good service I will recommend to other people, Ascot discounted a further 10% off the book rates, thanks guys.
I rented a car back in August 2013, and since then I have been calling them and getting promises to get back my $400 insurance. More than 10 months has passed.
I went to NSW fair trading who tried to help, but was not effective.
Will raise issue with NSW Civil and Administrative Tribunal (NCAT).
I rented a car from Ascot Car Rental and didn't get my deposit back despite multiple requests and broken promises. I went to the NSW Civil and Administrative Tribunal via the internet, paid $38 and lodged a general complaint and by telephone told my story on the appointed date - no lawyers needed.
STAY AWAY FROM THEM!
Bad practice, bad business!
I had to chase them every day for 2 weeks after which I go there in person.
SO MUCH HEAD ACHE AND STRESS. ABSOLUTELY NOT WORSE THE CHEAPER RATE. I would never go around an unknown, cheap rental company again.
SURE YOU MIGHT BE ONE OF THE CUSTOMERS WHO might not have any problems with them but then again you might very well be the one who gets screwed over.
Sure, as a customer, like me, we would be looking for the best deal in town. Who doesnt like saving money. After going through a renal experience with them after which I came online and checked their reviews, Ill let you be the judge.
I rented a Toyota Camry for 4 days. It was a long weekend and most places were out of cars. I came across Asoct on Google. I call them, the staff tells me they have a Camry. 200 for 4 days, including insurance, unlimited mileage and every thing AND that they will come pick me up and take me to the car and drop me back to my place when I return it.
I go there with give them the 500 deposit in cash (because they say the refund will be faster in cash!!) and 200 on my credit car.
The staff records the scratches on the car during inspection and off I go. There were so many scratches and lines but they apparently were recording mostly the ones on the rims and front panel/bumperI did mention there were more but they ignored what I said and said dont worry about it.
Off I go. I return the car. The staff comes and immediately spots a scratch on the rear bumper and keeps telling me the car just came out of a panel shop. I argued but to no avail. I am absolutely sure I did not have any accident. Funny thing is there were many other scratches on that rear bumper for a car which just came out of a panel shop.
I object to the fact that why don't they pick on the numerous other scratches on the car which were not recorded in their file. They ignored it and kept saying the car just came out of a panel shop.
The staff does not drop me back to my place, instead drops me to a train station and tells me to take a train which directly goes to the station near my house. NO SUCH TRAIN. Had to switch a couple of trains! They had promised to drop me back.
I was forced into agreeing to pay for the repair. The staff messages me later with a quote from a panel/body. $300 for the scratched area.
The staff says they will come by the day after to give me a refund. Coincidentally the staff gets sick the day after for TWO WEEKS. I kept calling and messaging every day and same story. ALL THE NUMBERS GO TO THE SAME PERSON AND KEPT PROMISING ME they will come and refund me the day after because the person in charge is sick.
I finally go all the way there, tell the staff to either give me my refund or ill call the police right there. Surprise. They don'tt have cash in the office (they had told me if I pay my deposit in cash refund will be in cash and straight forward!!!).
Gives me a check and kept calling me their mate. I am not your mate even remotely !!!
And tells me this matter should have been taken care of before.
There it is. My experience and I know I am not the only one. THANKS TO THE WEBSITE THAT LET US SHARE OUR EXPERIENCE.
My Daughter and i rented a car from Ascot for 9 days to travel to Melbourne, we rented a toyota yaris, nice car and the car rental rate was great as well, the service was great as well, this is the second time we rented with Ascot, we picked it up from the Mascot office, the car was like new, i highly recommend Ascot, only $36 a day for this car.