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I would not go near Ascot again. I rented a car Dec 2014 and it took three months to get my deposit back. Let's get this clear, there was no dispute over tolls or damage. It took Ascot months to return the deposit AFTER they confirmed no outstanding issues. It was so stressful, it became my part-time job almost, including weekly calls, e-mails and they were so rude. read more
My nephew from Brisbane wanted to rent a car while he was in Sydney for a work trip, I took him into Ascot Car Rental as I was happy with my rental, he rented a new corolla for 6 days and he was very happy with the deal offered, as I said if I receive good service I will recommend to other people, Ascot discounted a further 10% off the book rates, thanks guys.
Airport guru is the guy who runs Ascot car rentals because he also runs a park and fly near the airport
I rented a car back in August 2013, and since then I have been calling them and getting promises to get back my $400 insurance. More than 10 months has passed. I went to NSW fair trading who tried to help, but was not effective. Will raise issue with NSW Civil and Administrative Tribunal (NCAT).
Got to say what great service Ascot Car Rental provide, the free airport pick up deal is great and the rental rates from this rental company are great as well. First time I rented with Ascot and extremely happy. Will rent from them again. Great bunch of people.
I rented a car from Ascot Car Rental and didn't get my deposit back despite multiple requests and broken promises. I went to the NSW Civil and Administrative Tribunal via the internet, paid $38 and lodged a general complaint and by telephone told my story on the appointed date - no lawyers needed.
Ascot were ordered to refund my full $500 deposit immediately.
I received my $500 bond back immediately? Had no problems in that department.
we rented a car from Ascot Car Rental for 18 days, we drove all over NSW, loved it, great holiday and great new car. We rented a new Toyota Camry sedan, found this company thru the hotel we were staying at near the airport, highly recommended.
You simply gotta love those new car rentals, that new car smell is great.
STAY AWAY FROM THEM! Bad practice, bad business! I had to chase them every day for 2 weeks after which I go there in person. SO MUCH HEAD ACHE AND STRESS. ABSOLUTELY NOT WORSE THE CHEAPER RATE. I would never go around an unknown, cheap rental company again. SURE YOU MIGHT BE ONE OF THE CUSTOMERS WHO might not have any problems withread more
I've rented many cars, I'm sure you would have signed a rental agreement with a damage section? You rent a car it's in your care, if there is damage sustained while on rent to you then your liable. I don't think they would rip you off if the the car was returned with damage,read more
Hey KIA444, As a happy client of this company I find it hard to believe you forced to pay anything, they did a full proper check out report with me and another renter while I was at the office, if you were not happy with the way they do their check out reports you should have canned theread more
I had a case of $111 dollars taken off my credit card 3 weeks after I left Australia in Jan 2014 for administration charges for a case I was cleared by the Ombudsman for registering the wrong car details for toll charges.
i rented a car as well, you should have put the correct rego on the toll pass mate, there is a $55 fee for each violation, Ascot even explained this at the start, well it looks like its your fault, you have to wear it. i had a great experience with this rental firm.
Read the comment properly bryantheman, Ascot Rob Dogs said he was cleared by an ombudsman of putting the wrong details down, in other words it was not his fault, mate!
My Daughter and i rented a car from Ascot for 9 days to travel to Melbourne, we rented a toyota yaris, nice car and the car rental rate was great as well, the service was great as well, this is the second time we rented with Ascot, we picked it up from the Mascot office, the car was like new, i highly recommend Ascot, only $36 a day for this car.
hey Tony you are 300% correct - the Ascot Car Rental deals are the best.
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