In August last year, I called to hire a car but cancelled within the hour. I called and was advised that I was due a full refund. That never occurred and I chased them for months until they said that if they could take the same amount again off my card that they would then credit me back both amounts. Stupidly I agreed as I was desperate to get my money back.
No funds were ever returned and I called and emailed for over 4 months until finally lodging a report with the Police and then pursuing them through the Civil and Administrative Tribunal.
Finally my credit union in conjunction with Visa were able to execute a draw back on my credit card otherwise I still would not have my money back.
I am lucky I had emails between myself and a management staff otherwise it would have been their word against mine.
Lot's of their phone numbers link back to the same place so be careful.
You review seems all over the place and seems very inconsistent Lynnette? If you initiated a credit card draw back why would you go to the civil tribunal? And booking a rental car and cancelling? The police would not get involved in a matter like this as it would be classed as a civil matter. So it seems you went from a credit card draw back to a civil tribunal and the police? Totally inconsistent, I rented with Ascot and I really find your review hard to believe and all these steps you took simply do not make sense? I have recommended Ascot to many people and with great feedback.
Nothing inconsistent about it at all. These are exactly the steps I had to follow to get my money back. In fact, looking at a lot of the other reviews online about Ascot, my story is totally consistent with a lot of other people that have had contact with them. In other reviews the theme is very much the same and very consistent, people have to chase them to get their money back. I am glad to hear that you had a good experience with them, lucky you!!
Dear Lynnette, I'm a very happy Ascot client, if you look at the reviews i see more happy clients? So I do not really see any theme? See I also run a business and one thing that you don't mention is how about the good reviews about Ascot? There is always two sides to every story. At least mention the good reviews? As a happy renter who constantly recommends Ascot I believe your story is very inconsistent and does not make sense at all.
I am not asking that you agree with me MrChef (I would use your real name if I could see it), I am simply recounting my experience with Ascot, which I am entitled to do. I am not here to review the reviews. I have noted that others have recounted an identical experience. I also note that you have responded to at least one other person on here that had the same issue as me, not being able to get their money back despite over 30 calls to Ascot. As I said, I am happy that you had a good experience with them, however mine has been the absolute complete opposite, I chased them for over 5 months before any further action was taken as a very last resort. However you may feel about my experience re Ascot is irrelevant, I am just as entitled to my opinion as you are to yours.
Lynette, however I feel about Ascot is not irrelevant, if that is the case it would be safe to say it is irrelevant how you feel about Ascot? There are 52 reviews about Ascot here and as a happy client I can actually see more happy reviews about the company. You came here to write about Ascot so I personally believe you should read all the other reviews as well, why did you have a bad experience? With any dispute there is always two sides to every story but as far as I am concerned Ascot were great to me and they were also great to all the people I have referred to them.
Had my first holiday in a long time, so the family planned a trip to Brisbane and then a trip to Melbourne and back home, we opted to rent a car, we came across Ascot Car Rental, we rented with Ascot as the price was very competitive and the cars were also new, we rented a Toyota Camry sedan for 34 days, we paid $39 a day with no extras, great offer, Ascot picked us up from home for free and when we returned the car they dropped us back home, the overall experience was great, I would rent with Ascot in the future no problems at all, I was actually amazed at how great the rental rate was, some other rental firms were nearly double in price? great place to rent a car, thumbs up.
When I returned the car I cleaned the car at a carwash so I did not pay a cleaning fee and paid all my own tolls on my tag, check to see if you have any outstandings due? As I said I found them great to deal with, just check in with them to make sure there are no monies owing.
Yes, all dues paid, AND I've called them everyday for the last 5 weeks and they repeatedly tell me they've paid me already (but haven't and refuse to provide me with a receipt of money transfer), and now they hang up on me :(
Richard2014, if you are certain all extra's have been paid for I would send them an urgent email, on my rental agreement there is an email address for contact, there may be an extra charge that you are not aware of? Like maybe a toll charge? Did you register your credit card for tolls? Or something, they are a reasonable bunch of people, they would not just hold your bond if there was an issue or some sort of error, if it were me I would email and follow up with a call, I would speak to upper management not front line staff, I'm sure you can sort it out, I can say they were good to deal with so I hope you can resolve ASAP.
I've spoken to them over 30 times, emailed them, they continue to promise my full refund but NEVER deliver - I've been waiting 6 weeks.
Good luck - the trip to Sydney was to visit my family I hadn't seen in 3 years, and it cost me more for the car rental than for the rest of the trip :( They keep promising my refund, blaming their admin department over and over again, but don't return phone calls, or send emails they've promised.
Richard2014 - have you spoken with a manager or supervisor? I once had a problem with a travel company re accommodation and my problem was not rectified till I spoke with a manager. Are you certain you had no outstandings due? Like cleaning fee or fuel or anything? It really does not sound correct as my experience with Ascot was great .... Try a manager and maybe your matter will be sorted ....
Starting to see a common theme here yet? If you care to look at other reviews re Ascot Car Rental, the story is the same, people have to chase them for money, have to call them over 30 times and still no luck getting their money back. My experience is not a one off. Buyer beware!!
Once again Lynette you seem to have forgotten to mention the good reviews about Ascot Car Rental? There are plenty of happy chaps who write good things about Ascot, as I am a very happy client I highly recommend Ascot.
Horrible horrible experience - rude, haven't received my $500 refund 5 weeks later, 60+ phone calls, I've contacted Fair Trading - these guys are professionals at saying day after day - we'll call you back (no call backs), we've deposited the money (no money deposited) The rates they gave me were scandalous, and now with not getting my deposit back it equates to $200/day cost of hire :( :(
Very strange to go to the CTTT as well as visa? If I had an issue I would contact the car rental firm and work it out, my experience was the total opposite and just take a look at the other reviews here, they speak for themselves. I will continue to use Ascot.
I had to initiate draws back through my credit union and Visa (this was successful) after 5 months of chasing Ascot. I went through official channels as well (same as another reviewer on True Local) and I suggest you do the same if you want your money back.
The best car hire experience ive ever encountered, ascot car rental was great from the start, rented a car for 5 days and the insurance cover was the most competitive, returned the car back and ascot dropped me back home for free, ive never had this kind of service from a car hire business before, ascot were really great....
Horrible experience. My deposit was never returned. They charged me $403.87 for a 1 day rental of a small car. Horrible service. I have tried repeatedly to get my deposit returned and over two months later they will still not refund me. I have given up on ever getting my money back as I am no longer in the country. DO NOT HIRE FROM THEM!
I am new to Sydney, moved over from New York, had a rental with Ascot Car Rental, great bunch of people to deal with, saved a huge amount of cash as the car rental was $29 per day with no extra's, had the rental car for 47 days, great drive away deal, will use Ascot again very soon.
i had a rental car from Ascot Car Rental for 10 days for $30 a day and this renter had a rental for 47 days at $29 a day, very good rental rates even for a short term rental like mine, only $1 a day difference for 10 days to 47 days, that is great, at some other rental places they actually charge you more per day for less days but the $1 a day difference at Ascot is actually great and helps people who want to save a dollar.
i hired a car with Ascot Car Rental for 14 days, went to Sydney Brisbane and back, great service and great price, will rent with Ascot Car Rental again, the car was new and the best thing was the free pick up and drop off service, they picked me up from home, great service.
5 star service and the best car rental rates in Sydney only with Ascot Car Rental, we rented a new toyota camry for 60 days for only $40 per day with a $250 excess this rate is half the rate of the other rental firms, you simply cannot do better, Ascot Car Rental were great from the start to finish, bump free which means hassle free, when we visit Australia again we will rent with Ascot Car Rental.
I employed 2 new staff in my new business and i was required to provide 2 motor cars to them as part of the package and i had no time to shop around to purchase 2 new motor cars so i decided to rental on a monthly basis and i came across a firm called Ascot Car Rental who have a location in Surry Hills near my office, what a great choice i made, i rented 2 new hyundai i20's for only $849 per month per car, this is my third month with Ascot and i can tell you they are great to deal with, will stick with Ascot for a long time to come..... really are easy to deal with and offer a hassle free car rental experience.