ASCOT CAR RENTAL HAD THE BEST RENTAL DEAL in town, we rented a toyota land cruiser for 5 days and the rate was almost half of what the other rental places charge, you cant get any cheaper than Ascot Car Rental, they even offered reduces excess.
I had a case of $111 dollars taken off my credit card 3 weeks after I left Australia in Jan 2014 for administration charges for a case I was cleared by the Ombudsman for registering the wrong car details for toll charges.
i rented a car as well, you should have put the correct rego on the toll pass mate, there is a $55 fee for each violation, Ascot even explained this at the start, well it looks like its your fault, you have to wear it. i had a great experience with this rental firm.
My Daughter and i rented a car from Ascot for 9 days to travel to Melbourne, we rented a toyota yaris, nice car and the car rental rate was great as well, the service was great as well, this is the second time we rented with Ascot, we picked it up from the Mascot office, the car was like new, i highly recommend Ascot, only $36 a day for this car.
I am so happy with Ascot Car Rental, the service offered to my staff and myself was great and the rental fees were very competitive, Ascot beat any other quote and we rented we them, we had 2 cars for 18 days each and the cars were nice and new as well, we are going to rent with Ascot again in the near future.
Terrible experience with Ascot Car Rental that dragged on for months trying to get my deposit back. They are unprofessional and rude, some people seem to get lucky with them but from these reviews it seems to be a bit hit and miss, my advice: Don't risk it, not unless you have time and money to waste. Plenty of reputable car hire places about.
Please take note if you are on here deciding on a car rental place to use, TO look at ALL the reviews and note that all the BAD reviews are the same story, that being, they keep your deposit, you have to chase them, they have every excuse in the book and then just stop taking your calls. Steer clear of this company!
That is strange bryantheman, seeing as myself and quite a few other reviewees had to resort to official means of getting deposits back! ASCOT CAR RENTAL might be cheap but if you're not careful they can cost you plenty in terms of time wasted calling the office and deposits that they try to keep. Being the "cheapest" quote in town by no means makes it is a good experience, I would rather pay a little extra than ever use them again, steer clear folks!!
NEVER use Ascot Car Rental - AVOID at all costs - they kept my deposit and I had to chase them for months, they eventually stopped taking my calls and I have yet to get my deposit back. From some of the other reviews I have read here this is not an uncommon story. I will be taking this to the Department of Fair Trading. DON'T go near them!!
Hi tonyblack, that's great, however it would seem from reading all the reviews re Ascot Car Rental that I am not the only one that has had this issue with them ie: people state they have chased them and have had trouble getting their deposits back and some are still chasing them so this is a pattern of behaviour for sure. From these reviews quite a few people have had to report them to the Dept of Fair Trading and take them to the Civil & Administrative Tribunal so this is not a one off thing that they do so people reading can make their own minds up whether they want to risk it or not I guess.
i had to rent a car for 25 days as my car was being repiared, rented with Ascot Car Rental, the service from this company was great and the rental rate was very competitive as well, $30 a day for a new car was nice with no add ons, i really liked the free pick up service, this saved me $40 as i did not need to catch a taxi, Ascot are great.
Terrible service. Please read all the reviews on this site before using Ascot Car Rental and hopefully you will save yourself a horrific experience. They not only keep deposits, you have to chase them to get your money back, they rarely answer your calls and are extremely rude when they do. Engage them at your own risk!!!
In August last year, I called to hire a car but cancelled within the hour. I called and was advised that I was due a full refund. That never occurred and I chased them for months until they said that if they could take the same amount again off my card that they would then credit me back both amounts. Stupidly I agreed as I was desperate to get my money back.
No funds were ever returned and I called and emailed for over 4 months until finally lodging a report with the Police and then pursuing them through the Civil and Administrative Tribunal.
Finally my credit union in conjunction with Visa were able to execute a draw back on my credit card otherwise I still would not have my money back.
I am lucky I had emails between myself and a management staff otherwise it would have been their word against mine.
Lot's of their phone numbers link back to the same place so be careful.
You review seems all over the place and seems very inconsistent Lynnette? If you initiated a credit card draw back why would you go to the civil tribunal? And booking a rental car and cancelling? The police would not get involved in a matter like this as it would be classed as a civil matter. So it seems you went from a credit card draw back to a civil tribunal and the police? Totally inconsistent, I rented with Ascot and I really find your review hard to believe and all these steps you took simply do not make sense? I have recommended Ascot to many people and with great feedback.
Nothing inconsistent about it at all. These are exactly the steps I had to follow to get my money back. In fact, looking at a lot of the other reviews online about Ascot, my story is totally consistent with a lot of other people that have had contact with them. In other reviews the theme is very much the same and very consistent, people have to chase them to get their money back. I am glad to hear that you had a good experience with them, lucky you!!
Dear Lynnette, I'm a very happy Ascot client, if you look at the reviews i see more happy clients? So I do not really see any theme? See I also run a business and one thing that you don't mention is how about the good reviews about Ascot? There is always two sides to every story. At least mention the good reviews? As a happy renter who constantly recommends Ascot I believe your story is very inconsistent and does not make sense at all.
I am not asking that you agree with me MrChef (I would use your real name if I could see it), I am simply recounting my experience with Ascot, which I am entitled to do. I am not here to review the reviews. I have noted that others have recounted an identical experience. I also note that you have responded to at least one other person on here that had the same issue as me, not being able to get their money back despite over 30 calls to Ascot. As I said, I am happy that you had a good experience with them, however mine has been the absolute complete opposite, I chased them for over 5 months before any further action was taken as a very last resort. However you may feel about my experience re Ascot is irrelevant, I am just as entitled to my opinion as you are to yours.
Lynette, however I feel about Ascot is not irrelevant, if that is the case it would be safe to say it is irrelevant how you feel about Ascot? There are 52 reviews about Ascot here and as a happy client I can actually see more happy reviews about the company. You came here to write about Ascot so I personally believe you should read all the other reviews as well, why did you have a bad experience? With any dispute there is always two sides to every story but as far as I am concerned Ascot were great to me and they were also great to all the people I have referred to them.
Had my first holiday in a long time, so the family planned a trip to Brisbane and then a trip to Melbourne and back home, we opted to rent a car, we came across Ascot Car Rental, we rented with Ascot as the price was very competitive and the cars were also new, we rented a Toyota Camry sedan for 34 days, we paid $39 a day with no extras, great offer, Ascot picked us up from home for free and when we returned the car they dropped us back home, the overall experience was great, I would rent with Ascot in the future no problems at all, I was actually amazed at how great the rental rate was, some other rental firms were nearly double in price? great place to rent a car, thumbs up.
When I returned the car I cleaned the car at a carwash so I did not pay a cleaning fee and paid all my own tolls on my tag, check to see if you have any outstandings due? As I said I found them great to deal with, just check in with them to make sure there are no monies owing.
Yes, all dues paid, AND I've called them everyday for the last 5 weeks and they repeatedly tell me they've paid me already (but haven't and refuse to provide me with a receipt of money transfer), and now they hang up on me :(
Richard2014, if you are certain all extra's have been paid for I would send them an urgent email, on my rental agreement there is an email address for contact, there may be an extra charge that you are not aware of? Like maybe a toll charge? Did you register your credit card for tolls? Or something, they are a reasonable bunch of people, they would not just hold your bond if there was an issue or some sort of error, if it were me I would email and follow up with a call, I would speak to upper management not front line staff, I'm sure you can sort it out, I can say they were good to deal with so I hope you can resolve ASAP.
I've spoken to them over 30 times, emailed them, they continue to promise my full refund but NEVER deliver - I've been waiting 6 weeks.
Good luck - the trip to Sydney was to visit my family I hadn't seen in 3 years, and it cost me more for the car rental than for the rest of the trip :( They keep promising my refund, blaming their admin department over and over again, but don't return phone calls, or send emails they've promised.
Richard2014 - have you spoken with a manager or supervisor? I once had a problem with a travel company re accommodation and my problem was not rectified till I spoke with a manager. Are you certain you had no outstandings due? Like cleaning fee or fuel or anything? It really does not sound correct as my experience with Ascot was great .... Try a manager and maybe your matter will be sorted ....
Starting to see a common theme here yet? If you care to look at other reviews re Ascot Car Rental, the story is the same, people have to chase them for money, have to call them over 30 times and still no luck getting their money back. My experience is not a one off. Buyer beware!!
Once again Lynette you seem to have forgotten to mention the good reviews about Ascot Car Rental? There are plenty of happy chaps who write good things about Ascot, as I am a very happy client I highly recommend Ascot.
Horrible horrible experience - rude, haven't received my $500 refund 5 weeks later, 60+ phone calls, I've contacted Fair Trading - these guys are professionals at saying day after day - we'll call you back (no call backs), we've deposited the money (no money deposited) The rates they gave me were scandalous, and now with not getting my deposit back it equates to $200/day cost of hire :( :(
Very strange to go to the CTTT as well as visa? If I had an issue I would contact the car rental firm and work it out, my experience was the total opposite and just take a look at the other reviews here, they speak for themselves. I will continue to use Ascot.
Dear tonyblack - this is why sites like TrueLocal are worthwhile because people looking here can see good and bad reviews and make their own minds up whether to use a certain provider or steer clear. I imagine most people that are looking to rent a car will read all reviews but the bad ones will give them pause and put them off.
I had to initiate draws back through my credit union and Visa (this was successful) after 5 months of chasing Ascot. I went through official channels as well (same as another reviewer on True Local) and I suggest you do the same if you want your money back.