NickDonevski  Newbie   1 review

Ascot Car Rental really took care of me, i had a rental from them while i was in Sydney for work, the car was new and had low klms and the rental rate was great, i had the rental for 6 weeks and paid like $210 per week which was great and this deal even had the lower excess included, this price was the best going around. We have staff from our Perth offices going to Sydney every month and we all now use Ascot Car Rental as they offer us great service with free airport pick up and drop and the best rates in town.

MrArrow  Newbie   1 review

The best car rental service, i look for two things, service and price and Ascot Car Rental offer both, service was great and the price was great as well, had a rental car for 7 days and the rate was nearly 50% cheaper than the competition, i will use Ascot Car Rental again with out a doubt, thanks Ascot.

HughfromMelbourne   2 reviews

My son and i rented a car from Ascot Car Rental for 2 months, we started in Sydney went to Brisbane then Cairns and back to Sydney, lovely trip, much driving but a lovely trip, i took long service leave from work and went on a 2 month break, we were going to train it or bus it but we came across Ascot Car Rental and we hired a little hyundai i 20 from $29 per day which was great and we had the car full time.

There were no extra charges, $29 per day drive away price, we called many rental places and Ascot was the best priced for car rental and excess, the other car rental people wanted a $3,000 excess at Ascot we only had a $250 excess which was a great offer.

We found this company to be service driven more than price driven, even though the rental rate was great we went with this company because they offered a free pick up service and a free use of the sat nav gps which was great.

i travel as much as i can but i must say we were impressed with Ascot Car Rental and we would highly recommend this rental company if you want a great rental deal and if you are looking for great service.

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  AKKK Newbie 

  Uhhh...You may wish to see all the people below still waiting for their refunds...It makes no sense if a car was returned in the same condition it was hired with full petrol, no parking or speeding ticket...Perhaps they should response to all the poor customers from overseas and interstate below.

  2 weeks ago - 09/05/2013

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  MrArrow Newbie 

  i say your comment you made AKKK and i would have to disagree with you, i am from Queensland and i had no problem with Ascot at all, i look at the reviews and i can see that the great reviews about this rental company actually outweigh any bad comments, i was a happy renter with Ascot and would recommend them to my friends and work mates, i had no problem with them, you should take a closer read over the reviews, you will see some negative reviews do not even make sense, why would Ascot hold your bond? does not make sense, if you had an extras costs or you broke the rental agreement i assume there are extra charges? either way i can confirm that i was a very happy renter and i would personally recommend Ascot Car Rental with no hesitation.

  1 week ago - 11/05/2013

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AKKK  Newbie   1 review

We rented a car from Ascot Car Rental (Australia) - One in Dec 2012 and the other March 2013 - They took 2 lots of $250 deposits - It is now May 2013 and I am still waiting for the deposit to be refunded - I have make several overseas telephone calls, sent texts to no avail. Everything is always blamed on the poor 'Admin Dept.' - I am sure the 'Admin person is most likely the gentlemen I have being liaising with. I was lucky to have checked my credit card; otherwise I would not have noticed this. . Most car rental will put a block on an amount (I believe it is called 'Pre-Authorization' but not physically take the money out of your account.

I challenge Ascot to response to this and please provide one good reason why deposits taken out in Dec 2012 and Mar 2013 have still not yet been refunded after several telephone calls and promises. Just lucky I checked my credit card. Really sad, as I was using this company for a good few years and never really checked my credit cards. I will need to go back few years and reconcile.

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  NickDonevski Newbie 

  i did not have any problems with this company, i actually found their admin people good as i requested a tax invoice break up and received the same day,
  i actually found them easy to deal with, i felt that i was actually a client not a number.

  3 days ago - 21/05/2013

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GregWren  Newbie   1 review

had a great experience with Ascot Car Rental, needed to hire a car for 14 days and i hired a small compact for $30 a day with no extra's which is brilliant, compared to the other rental companies it was the best rental deal and the service was great as well, i would hire from Ascot Car Rental in the future, the new cars are a bonus as well but the rental rate was the best part, great rental company.

Broit & Co  Newbie   1 review

i took and two week holiday and came to visit Sydney, wow what a place, busy compared to back home, good old south australia but Sydney was great, we decided to rent a car for the two week period, we found a company called Ascot Car Rental who located near our hotel in Randwick, they were great, we booked with them because the rental agent threw in a FREE sat nav saving us $70 and the FREE airport drop off service was great as well, this company really looked after us, i highly recommend this rental company and i will rent from them again in the future.

HarrickGroup  Newbie   1 review

hello world, just want to rave about my great rental experience with Ascot Car Rental, 1st time user and they were absolutely great. The cars were new and the rental price was sweeter than pie and the service was out of this world, i normally use the time share rental places but i needed a 2 weeks rental and Ascot was the most competitive and their office is just around the corner from my home so it was convenient for me.

renting a car was made easy by Ascot, i had to pay $5 per day for a sat nav but the car rental was only $29 per day for a little hyundai i20, so overall i got a good deal, i tried to get the sat nav free but at $5 per day its pretty good.

would rent from Ascot Car Rental again no problem, 5 stars in my book.

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  HughfromMelbourne  

  just like us, first time users and we were very impressed with Ascot Car Rental not just a great rate but topped with great service.

  2 weeks ago - 08/05/2013

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Kcannhowie  Newbie   1 review

Hi all, I'm another customer who has also had deposit not returned by this company. I believe this is in breach of the fair trading act.

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  HarrickGroup Newbie 

  i got my deposit back straight away from this company, maybe you had additional charges pending? maybe you had damage to the car? there has to be a reason why you did not get the deposit back, i got my deposit back straight away and i have a second rental booked with Ascot, give them a call and try and sort it, they are reasonable people otherwise i would not be renting off them for a second time.

  1 month ago - 22/04/2013

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  AKKK Newbie 

  Yes. I am still waiting for my deposit. You should write to your credit card company and complete a dispute claim form. Also contact the Australian fair trading (NSW). I have done both and should hopefully get a result. Still puzzled as to why they are behaving like this...

  1 week ago - 11/05/2013

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symondsays  Newbie   1 review

What a great car hire experience this was. We hired a small compact car for 27 days and Ascot Car Rental were great, the car was new the rental rate was superb and the service was second to none, a real all round experience. I will twitter about Ascot Car Rental and tell all my followers and tell family and friends about there great prices and service, almost half the rental cost compared to the other rental companies. Worth a shot.

mrterryvartas  Newbie   1 review

This is my third rental car with Ascot Car Rental, and just like every rental they always take care of me, we rented a toyota corolla and went to canberra for the weekend, the wife and i really needed an escape, Ascot Car Rental have the best rate on new car rental and i went with Ascot the first time because of the free pick up and drop service they offer, this is a great service which is not offered by the other car rental firms and they are a great bunch of people to deal with, i have already booked another rental for May.

I am a business owner myself and they treat me the way i treat my clients, that's why i have rented with Ascot 3 times now and i even have there business cards in my cafe, great rental company, give them a crack you will be happy with there price and service.

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  symondsays Newbie 

  You are on the mark Terry, great place to hire a car from.....

  1 month ago - 11/04/2013

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  HarrickGroup Newbie 

  great place to rent a car.

  1 month ago - 22/04/2013

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  Broit & Co Newbie 

  spot on Terry, they treat the customer the way we treat our customers, it's great to see they went the distance to get my business by offering a FREE sat nav rental, your up to your third rental already, amazing, looking forward to my next trip to Sydney, i want to drive to canberra as well and say hi to the pollies down there.

  1 month ago - 26/04/2013

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  GregWren Newbie 

  i would rent from Ascot Car Rental again as well, you are up to your 3rd time, they must be looking after you.

  3 weeks ago - 01/05/2013

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  HughfromMelbourne  

  wow, your third rental, looks like Terry knows where to find a good deal, Ascot Car Rental are great, i will book my next rental with Ascot.

  2 weeks ago - 08/05/2013

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  MrArrow Newbie 

  more happy clients, well done Ascot Car Rental.

  1 week ago - 11/05/2013

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AdamSmith44  Newbie   1 review

I've hire cars from numerous agencies over the years and have never had a problem until I came across these guys. Their rates are low but you pay for it at the other end when you try to get your deposit back. You can't chase them up by calling them because because they tell you they are sorting it out and will call you back. I've never received a return call, despite numerous calls. Once they have your number then they behave rudely and hang up on you or screen the call. I'm now looking into making a formal complaint to get this sorted out.

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  Alexa rung Newbie 

  I agree. Worst company.
  
  

  1 month ago - 04/04/2013

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  Kcannhowie Newbie 

  Hi I'm setting legal action against this company, can you keep me informed of your progress please, or we can work together.

  1 month ago - 07/04/2013

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  HarrickGroup Newbie 

  totally disagree with these comments, i found Ascot great and easy to deal with.

  1 month ago - 22/04/2013

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adamwatson  Newbie   1 review

First time i rented with Ascot Car Rental and i would rent from them again, i rented a new toyota camry for 13 days and the rate was very cheap compared to the competition and the service was great, the thing that made me rent with Ascot was the free delivery and pick up service to the hotel, this was great, i did not even have to leave my hotel, i highly recommend Ascot your next rental. Adam Watson.

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  HughfromMelbourne  

  Ascot were great with us as well, good to see Adam loved the rental experience as well.

  2 weeks ago - 08/05/2013

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Clancy OftheOverflow  Newbie   1 review

It is very difficult to get your deposit back. It took me three months and a referral to the Department of Fair Trading. Not to mention dozens of calls and emails. Calling them is pointless, they either hang up on you or the person they say you need to speak to is never available. Don't bother to leave a message, they never call you back.

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  usedandabused Newbie 

  Totally True 100%. They are rude to customers in my personal experience, and never demonstrate responsibility or accountability for all the negative reviews here. If you're reading this because you have come here to help you decided on renting a car - go somewhere else -

  1 month ago - 30/03/2013

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  symondsays Newbie 

  i disagree with both comments here, great all round service and i had no problem with this company so i would say rent from Ascot no problem....

  1 month ago - 11/04/2013

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vinbrock  Newbie   1 review

i have 2 vehicles on rent from Ascot, i have new toyota corolla on a month to month basis for only $899 per month and i have a new toyota hilux ute on a month to month basis for only $1,000 per month, these rates are very competitive, with the economy in pretty bad shape at the moment i looked for a deal and found one with Ascot, the service is great and i pay on a month to month basis, good thing is they don't have sign writing all over the toyota hilux ute so it does not look like a rental car, i affixed my company logo to both the car and the ute so it looks very professional for my business, was easy to rent with Ascot and i will continue to do business with Ascot, worth a go, shop around and they will beat any price, that's how they got my business.

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  GregWren Newbie 

  even if you want to rent for a short term or the long term, Ascot's rental rates are great all round, not much difference for a 14 day rental or monthly rental which is great to see, you can get a cheap deal week to week which is great.

  3 weeks ago - 01/05/2013

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charlie-K   1 review

dont expect to get your deposit back, you are lucky if you do..!
We rented a car of them in October and set up a toll tag on the car the day we left, but for some reason 3 cameras didnt pick up the tag, we paid for these tolls ourselves, but ascot felt it necessary to charge us $55 per violation $155 in total, you would think that as it was not our fault and we was not trying to evade the tolls they would wave there charge out of good will, but they are happy to take your payment.
I will not recommend them to anybody and will make sure everyone is aware of the way they conduct their business.
Our Claim is now with Fair Trading

nellychester  Newbie   1 review

we rented a new toyota corolla from ascot car rental for 1 month for only $29 per day, very good price and even offered great service, we will rent with ascot car rental in the future.

badservices  Newbie   1 review

I can vouch for how awful the service is at Ascot Car Rentals.

I only created an account here to warn people away. I hadn't heard from them for 3 weeks so I called to chase up my deposit (seems I'm not the only) I was told someone would call me back and I still haven't heard from anyone.

When I called again the staff member I spoke to had the rudest attitude, to the extent that when I tried to say someone hadn't called me back, the staff member just hung up on me.

Now I can't even get my calls answered. I agree with what people are saying here, it's not worth it to get stuck having to chase up with Ascot Car Rental, you'll regret it.

I'm not going to bother anymore, just go straight to the tribunal. Be warned folks, stay away, hire a car somewhere else.

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  welchfam Newbie 

  This happend to me also. We rented over the holidays and I have been trying to get my deposit back since January. They are rude. I called the house rental company who had recommended them to never recommend them again. Huge dissappointment

  1 week ago - 12/05/2013

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themancevski  Newbie   1 review

Me and the boys rented a car from Ascot Car Rental and they were awesome, we rented a new toyota tarago for 7 days while we were on holidays in Sydney and they were awesome they picked us from the airport and dropped us back for free and this was extra cash in our pockets, we are hard working boys so the extra cash was great for us, they were by far the lowest priced car rental company and i wanted to drop a line and tell you guys Ascot is worth a shot and they even thru in a free sat nav yeah boy, thanks dudes.

usedandabused  Newbie   1 review

First things first - Do not hire a car from this company.

No matter how cheap it is - you will pay.

Let me explain.

About 4 months ago I hired car from Ascot Car Rentals. During that time we incurred a toll notice after the toll mistakenly only applied one trip to our payment (we took two trips on toll roads)

After 6 weeks we contacted Ascot to get our deposit back. They indicated there was a hold because of the toll notice outstanding. We thought it would speed things up by just calling the toll authority and paying it ourselves.

We sent the receipt of payment back to Ascot and many weeks later still hadn't received a refund of our deposit after emailing twice a week for two months.

I am writing this review for any interstate and international visitors who are considering hiring a car while you visit Australia. Do not hire from this company.

The attitude of this company is rude, unorganised, and altogether frightening in my life as a customer.

When we started calling was when it got really interesting. The first few occasions we got through we were met with a rather rude staff. There is only one contact number On 5 occasions I was told I would receive a call back and never did.

Once staff realised I was not going to relent in my right to receive a return on deposit, either hung up abruptly when I persisted with my request, or, in time, just didn't answer when I called. I knew because I used my partners phone to call and the unknown number was answered straight away.

Finally after 4 months, I emailed Ascot Car rental and gave notice of a week to respond or I would take other action to ensure the return of the deposit.

On the final day of that week I indicated my intention to settle the matter with the office of Fair Trading.They called that weekend and settled the matter. Minus a $55 Admin Fee, for a situation which I did all the work to resolve.

After 4 months of hanging up, not responding to emails, and not answering the phone they were able to call and finalise the matter in minutes.

Ascot might reply to this review. But take a look at those replies, was there ever an apology, .

Ascot Car Rental had the chance many times, via many emails, and many phone calls to take that responsibility: "Hey, it seems we're having trouble getting this sorted out, lets deal with it over the phone now and put it to rest" That happened eventually - by the same staff who hung up, didn't answer.

All it took was a phone call.

Don't risk your money or time with Ascot Car Rental. It's not worth it for the few dollars you'll save. Trust me.

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  JaxRostom Newbie 

  i truly believe that this review is not fair and does not paint the proper picture about the rental company, this person did not pay for the tolls and they had to pay an admin fee, i have rented cars from many car rental firms and they all have an admin fee if you don't pay your tolls or parking fines so this person did the wrong thing and now they are upset? you see does not paint the right picture, i as a customer of Ascot Car Rental can only say good things about them and when you sign the rental agreement the rental agent explains the terms and conditions prior to signing so i believe this review does not paint the correct picture about the rental company.

  3 months ago - 14/02/2013

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  usedandabused Newbie 

  In the spirit of this review site as a means for potential customers to make informed choices, Ascot Car Rental did not contact me to indicate I had breached the terms of the agreement.
  
  Instead I had to email and call every week for nearly two months, only to be ignored or hung up on.
  
  After lengthy investigation I paid the agreed toll and sent proof of that receipt to Ascot Car Rental and it still took four months for final refund of my deposit.
  
  If you are a customer from overseas or interstate the work involved in investigating the toll payment issue, paying it, and producing evidence of that is an onerous task.
  
  I'm happy to abide by any legal contract i sign. I didn't experience any assistance from Ascot Car Rental in this process and that's why I am upset.
  
  Other negative reviews of Ascot Car Rentals have experienced this and it should be taken into consideration when considering hiring from them, I am sure you would want to warn your valued customer of this.

  3 months ago - 15/02/2013

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  JaxRostom Newbie 

  you have it all wrong, the toll company processes all toll violations not the car rental company, the delay should rest on the toll company not the car rental firm, if i book a ticket for you for jetstar and they stuff the flight around and the plane is grounded the travel agent is not to blame the airline is so in this case the toll company made an error and delayed its rectification so the blame goes on the toll company....

  3 months ago - 22/02/2013

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  Kcannhowie Newbie 

  There is a lot of us reporting that our depoists are not being returned. I'm still waiting, I've had no tolls or damage reported against me. Or any contact from this company, I seam to be doing all the chasing.
  I would not hire from this company ever again

  1 month ago - 20/04/2013

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  AKKK Newbie 

  Have the similar with Ascot Car Rentak - One in Dec 2012 and the other March 2013 - They took 2 lots of $250 deposits - It is now May 2013 and I am still waiting for the deposit to be refunded - I have make several overseas telephone calls, sent texts to no avail. Everything is always blamed on the poor 'Admin Dept.' - I am sure the 'Admin person is most likely the staa I have being liaising with. I was lucky to have checked my credit card; otherwise I would not have noticed this. . Most car rental such will put a block on an amount but not physically take the money out of your account. If you think ASCOT is cheap - Watch out.

  2 weeks ago - 07/05/2013

  REPORT

chrissydanas  Newbie   1 review

i have rented with Ascot Car Rental for 3 years now and have always rented new rental cars at low rental rates, they offer a convenient free pick up and drop off service which saves me the customer time and money and i have always been given top service, i think consumers should be aware of companies like Ascot Car Rental, i rent all types of cars from toyota corollas to toyota camrys to ford territory, Ascot always offer me the best rental rates reduced excess insurance and seriously you cannot get a better deal from any other company, well done, i want to thank the staff at Ascot for looking after me.