First things first - Do not hire a car from this company.
No matter how cheap it is - you will pay.
Let me explain.
About 4 months ago I hired car from Ascot Car Rentals. During that time we incurred a toll notice after the toll mistakenly only applied one trip to our payment (we took two trips on toll roads)
After 6 weeks we contacted Ascot to get our deposit back. They indicated there was a hold because of the toll notice outstanding. We thought it would speed things up by just calling the toll authority and paying it ourselves.
We sent the receipt of payment back to Ascot and many weeks later still hadn't received a refund of our deposit after emailing twice a week for two months.
I am writing this review for any interstate and international visitors who are considering hiring a car while you visit Australia. Do not hire from this company.
The attitude of this company is rude, unorganised, and altogether frightening in my life as a customer.
When we started calling was when it got really interesting. The first few occasions we got through we were met with a rather rude staff. There is only one contact number On 5 occasions I was told I would receive a call back and never did.
Once staff realised I was not going to relent in my right to receive a return on deposit, either hung up abruptly when I persisted with my request, or, in time, just didn't answer when I called. I knew because I used my partners phone to call and the unknown number was answered straight away.
Finally after 4 months, I emailed Ascot Car rental and gave notice of a week to respond or I would take other action to ensure the return of the deposit.
On the final day of that week I indicated my intention to settle the matter with the office of Fair Trading.They called that weekend and settled the matter. Minus a $55 Admin Fee, for a situation which I did all the work to resolve.
After 4 months of hanging up, not responding to emails, and not answering the phone they were able to call and finalise the matter in minutes.
Ascot might reply to this review. But take a look at those replies, was there ever an apology, .
Ascot Car Rental had the chance many times, via many emails, and many phone calls to take that responsibility: "Hey, it seems we're having trouble getting this sorted out, lets deal with it over the phone now and put it to rest" That happened eventually - by the same staff who hung up, didn't answer.
All it took was a phone call.
Don't risk your money or time with Ascot Car Rental. It's not worth it for the few dollars you'll save. Trust me.