Itman75   2 reviews

Do not use Ascot Car Rental.
We still are awaiting our deposit return. We live in the UK and although had excellent service from Ascot for the duration of our stay in Australia - the promised phone call to confirm the return of our deposit never materialised. We have now phoned and emailed on several occasions but have had no response.
We have full photos of the car before and after the rental so the company have no reason to keep our deposit.
We rented the Car from a man from the BP garage in between Newtown and Erskinville and still have the rental agreement which confirms payment of the deposit of 210 AUD.

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  xavier47  

  Itman75's experience exactly parallels mine. A year later I am still waiting for the return of my deposit. I advise Itman75 to first refer the case to NSW Fair Trading, if they get nowhere with Ascot then he should (if he has a friend or relative in NSW) take the case to the NSW Consumer Tribunal who have enforcement powers. It is what I am doing.

  4 months ago - 05/02/2013

  REPORT
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  Clancy OftheOverflow Newbie 

  Same experience here. It took 3 months to receive a portion of my deposit back. Of course I had to lodge a complaint to the Department of Fair Trading in order to receive it. If I hadn't I'm sure I'd still be waiting. Despite the number of times I called them, not once did they ever return my calls.

  3 months ago - 07/03/2013

  REPORT

iangeorgegrey  Newbie   1 review

This is my 4th car rental from Ascot Car Rental Newtown and they always look after me and i always get free upgrades, i book a new toyota corolla and they upgrade me to a new toyota camry for the same rate, my last rental was a new hyundai i45 sedan, this car is great and the cheap rental rate of only $49 per day even better, i had the car for 26 days and went for a trip to brisbane, great drive, i just think people should know that Ascot Car Rental Newtown are the cheapest car rental in the area, you cannot beat their rates or the service, their staff are great, they know who i am as well and you get that personal touch every time and i like that, thank you Ascot Car Rental.