Directions

Featured businesses

Reviews of Ascot Car Rental

  •  Newbie   1 review
    This was the worst rental experience that I have have ever had. Firstly they idiciated on google maps that they had a location that you could visit - but iot turns out this is not the case when I turned there was nothing there. They were impatient and rude and when I rang up halfway through the rental to ask a simple technical question about the car. In the end they gave me the someone else number who helped me but by this time I was really shaken and worried that they were not going to help me. As they have no return address they were meant to pick up the vehicle at a specified time - they never arrived. So i had to keep calling them and I missed a whole day out with the family as I had to stay with the car. They turned up three hours late to pick it up. They then would not return my bond when I called inquiring where it was. A terrible experience all round and it took a month before they paid it back.

    5 months ago

    • AscotCar
      AscotCar Newbie 
      We offered this client a free delivery and pick up service to her door. She never called to ask a technical question to our call centre, we picked up the rental car on time and she was more than happy, we did not make her wait around and she did not lose a whole day waiting for the pick up, the client wanted to return the car a day later at no extra cost? we could not offer her free rental for 1 day. At the end of the day the client did not complain upon return. She never disputed the bond at all? we refunded her straight away. I think the general public should have both sides of the story.

      2 months ago

      REPORT

Daily deals near Strathfield, NSW

Powered by

Similar businesses nearby

© Copyright News Digital Media    •    Privacy Policy     •    Staff Guidelines     •    Terms & Conditions

Feedback Form
Feedback Form