jasonballard  Newbie   1 review

I rented a car with Ascot Car Rental because i purchased a new car and the car dealer could not provide me with a courtesy car as my new car was 3 weeks late as the factory had delayed orders, i thought i going to be out of pocket big time, lucky i found Ascot Car Rental on google, i called 6 car rental companies and the two cheapest car rental companies in Sydney were Ascot Car Rental and other Car Rental, so i went with Ascot Car Rental as the add on service of FREE pick up and delivery was simply superb, i saved a taxi fare both ways, the car was a brand spanker and i rented it for 4 weeks exact and paid $37 per day with reduced insurance, i normally do not write reviews about any company but i must say that i found the service, the rental rate and the new car very very good and i if need be i would rent from Ascot Car Rental again, good effort guys, you have me as a client for life.

pistoff  Newbie   1 review

Rubbish! the staff are rude and surely and getting the deposit back is harder than getting blood from a stone. i am still fighting for it.

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  ASCOTAD Newbie 

  If this was a genuine review they would state some facts, did they damage the rental car? do they owe rental monies, did they write a letter to the rental company? did they seek legal advice? i find this review a little hard to believe, from time to time you may have a client who is not happy, we try to resolve these matters and keep everyone happy but this review is fake. We serve many clients and we have many many happy clients who continue to rent with us as we have great rates and great service and new cars, this review is totally fake.

  7 months ago - 11/10/2012

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  pistoff Newbie 

  A fake? Like all your other negative reviews? No, this is a genuine, disgruntled customer that has no recourse through your company and is warning others off. I am also annoyed that i didn't realise i could rate you less than 1 star on this site.

  7 months ago - 15/10/2012

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  xavier47  

  It seems that pistoff experience of Ascot Csar rental is exactly the same as my own. 8 months later I am still waiting for the return of my $500 deposit. NSW fair trading investigated and having investigated have advised me to go to the consumer tribunal. zavier 47

  7 months ago - 16/10/2012

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  jasonballard Newbie 

  strange review? i rented the car, great rate and even better service, i received my bond of $400 back straight away, never encountered any problems.

  4 months ago - 25/12/2012

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Miranda43  Newbie   1 review

Best Car Rental Experience i have ever encountered, Ascot Car Rental were great, my mechanic was doing some major work to my car, so i rented a car from a car rental company down the street called Ascot Car Rental, wow, new car for only $30 per day for 10 days with no extra costs, it was a great deal, i called 4 other rental places from the yellow pages but i found the Ascot reservation team the most helpful but to tell you the truth the price really made it happen, only $30 per day and some places wanted $78 per day? that does not make sense to me? the same car for nearly triple the price?
i returned my car back and had no hassle from the car rental firm, they were great and i will always keep their office number in my blackberry if i ever need another car rental, also they offered me a free gps which i took as it was free ha ha ha..................

xavier47   2 reviews

Do not rent a car from Ascot rental!

I rented a Hyudai Getz in March. It was returned on time, clean, undamaged and with a full tank.. Five months later I am still waiting for the return of my $500 deposit. I rented from them because they would deliver the car to me, but I now realize that that is because they have no office so there is nowhere to go. You can only get them on the phone.

When I contacted them about my deposit they said they would sort it out immediately, needless to say nothing was done. When I tried calling back my number was logged and diverted to an unavailable number. When I used a different number somebody answered and said again they would sort it out, once again when I recalled the number was logged and diverted. My nephew who called on my behalf using two new numbers had exactly the same experience. Don't take any notice of Ascots responses - why would anybody take the trouble to write a bad review if it was not true.

Elizabeth Jones  Newbie   1 review

This was the worst rental experience that I have have ever had. Firstly they idiciated on google maps that they had a location that you could visit - but iot turns out this is not the case when I turned there was nothing there. They were impatient and rude and when I rang up halfway through the rental to ask a simple technical question about the car. In the end they gave me the someone else number who helped me but by this time I was really shaken and worried that they were not going to help me. As they have no return address they were meant to pick up the vehicle at a specified time - they never arrived. So i had to keep calling them and I missed a whole day out with the family as I had to stay with the car. They turned up three hours late to pick it up. They then would not return my bond when I called inquiring where it was. A terrible experience all round and it took a month before they paid it back.

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  AscotCar Newbie 

  We offered this client a free delivery and pick up service to her door. She never called to ask a technical question to our call centre, we picked up the rental car on time and she was more than happy, we did not make her wait around and she did not lose a whole day waiting for the pick up, the client wanted to return the car a day later at no extra cost? we could not offer her free rental for 1 day. At the end of the day the client did not complain upon return. She never disputed the bond at all? we refunded her straight away. I think the general public should have both sides of the story.

  08/03/2012

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