Until a month ago, like many others who have written reviews, I was also very happy with them and their handyman service, having had them do 4 jobs at my house, but not any more. I recently asked them to fix a shower leak; simple job requiring a few minutes work, some investigation and some silicone. invoice was paid but the leak came back. When asked to reinvestigate, they emailed me that they had done what they could and that if what they had done hadn't fixed it, then there was no leak in the first place. I asked for my money back. they ignored my request. I asked for my money back again based on their advertised promise that their work is guaranteed for 1 year. I then received an email and the next day my money was refunded. I won't have them back to my home ever again and urge everyone considering using their service, be "assured" first that the job is done to your entire satisfaction before paying the invoice.