Atlantic Pools

andrewsh  Newbie   1 review

I would not recommend any one I know to this company. I purchased my 1st pool off this company about 8 years ago and their service was terrible once they had my deposit. I have now sold that house and purchased another only to find out that Atlantic Pools constructed the concrete pool and it has had problems from the start as well. If I had known that they built this pool I would not have purchased the house. I have contacted them both verbally and in writing regarding the cracking of the pool and they have said it is not their problem because I am not the original purchaser. I have spoken to the relevant authority that has advised that it should be covered and that is why I wrote a letter to this company and they do not even have the decency to acknowledge my letter. I have since found out that there is a large number of very unhappy customers with the quality of their products. I am taking this further with the building authority but as they say it will take time.

FairGo!   2 reviews

I also agree regarding poor follow up service. Very helpful when you want to buy, don't care after you've purchased. The quote was out by a factor of 25% . When they hit pipes digging, they didn't even tell us! The management is the most difficult to deal with.

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  creeksider Newbie 

  the only time a contract is more than originally sold at is when the pool builder hits rocks etc which is beyond their control, or customers sewerage line not shown council plans etc, atlantic pools do not charge over the contract because they feel like it, it is only a problem with contruction just like when you build a house

  6 months ago

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 Newbie   1 review

I agree with the customer service regarding the pool sales. Very friendly until the contract is signed and the sale made and then all we got was a "they will be right attitude" We had to empty the pool twice to obtain council approval due to incorrect specs with build. That was a few years ago, so last month I though I would give them another go and 5 weeks on I am still awaiting a quote!!!!!! You would think in the current financial climate you would put customer service above all else. On a side note, the service department is brilliant.

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  creeksider Newbie 

  we have looked through our records and dont even have a customer in the last 6 years under this reviewer, fibreglass pools dont have council approval for incorrect specs

  6 months ago

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• Newbie 

  Hi Creekside,
  my apologies it was almost 8 years ago, the time has flown. As a matter of fact it was an above ground pool we bought I am sure your records will show this and my comment was regarding our experience with that. Now it is almost 8 weeks on and we are still awaiting a quote/pricelist for an inground pool. However your service team is absolutely brilliant.

  6 months ago

  REPORT
• Newbie 

  Hi Creeksider, I have tried to remove the above posts as you requested but I have been unable to do so. I have contacted true local via email to find out how I can do so. Also after speaking with your staff yesterday it turns out that I have provided the wrong contact detail for you to get back to me with a quote and they stated that you and your partner had been trying to contact me several times so I do apolgise for saying you had not been in contact with me.

  6 months ago

  REPORT

benzman   2 reviews

From contract to completion = 10 months, for a tiny backyard pool with nothing fancy. The 5th pool we have had, and the most trouble. NEVER got a formal handover. Promises of action but never heard from them for weeks, no communication until I went back looking for an answer. Residual faults with pool and installation initially and repeatedly denied, finally partly fixed. Ended up making final payment just to get rid of them, and now wonder what I will have to do to get Council clearance. Never again..........

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  creeksider Newbie 

  why dont you list your real name so the company has the opportunity to reply

  6 months ago

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  creeksider Newbie 

  fibreglass pools dont take 10 months to put in unless the customer has a new house build we dont have a customer by the name of benzman

  6 months ago

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mortem  Newbie   1 review

Customer service has really improved over the last 12 months with this company. New staff makes a big difference. Have not had a problem getting anything passed on or work getting done on time. If any hold-ups they let you know what is happening. They have new tradesman who are polite & courteous & always clean up after themselves. Would definately recommend them to anyone interested in getting a fibreglass pool. Have passed their name onto family already, who have gone ahead & brought an Atlantic Pools swimming pool.

L & M   3 reviews

Atlantic pools installed a pool for us in April this year. It all took a little longer than expected due to the rainy weather, but the office staff were always pleasant when responding to our enquiries about timescales, and kept us in the picture via email. On the day before the dig we changed our minds about the positioning of the pool and this time the office staff were exceptional in their efficiency with resubmitting the plans and dealing with the paperwork. The contractors on the dig were friendly and polite and did an efficient job. Following this, there was some confusion with the disposal of waste from the premises and we encountered a level of negativity, impoliteness and disrespect from the contractors that day. Once again this was dealt with professionally by the office staff and they went way beyond their job remit to resolve the issues and to restore our faith in the company. Later on in the process we changed our fencing plans and once again the office staff dealt with the council plan submission, along with this, our fence remained much longer than the time agreed in the contract, with no extra charge. We would have been more satisfied if we had been pre-warned about the level of mess the machinery would cause in our garden (it is still very much a building site). If the contractors cared as much about the business as the office staff clearly do, the installation would have been second to none. The pool itself is fantastic and in general we are happy. The office staff continue to be helpful and polite with the enquiries we are making (and as first time pool owners, weve made a few!). All in all Atlantic have done a good job if you choose to use them just bear in mind that any enquiries and discussions should be with the administration team and not with the site contractors and that the contract you sign covers the company for almost any eventuality so read it carefully before signing!

Roosterboy  Newbie   1 review

We had a pool built by Atlantic some 2 years ago and we had a very pleasant experience...from the original contract signing to handover. I would use Atlantic again and would recommend them to anyone wanting a hassle free pool built.

shez1  Newbie   1 review

As the last person said, I find the bad reveiws below hard to understand, we just had handover last week of our pool which we requested a delay on as our perm fencing was still not complete and Atlantic were more than patient and more than happy for us to use their temp fence for well and truly more time than the 4 wks agreed on in the contract. From the very beginning I received great service from the sales and admin staff at Atlantic, the contractors were always on time and very efficient,and they commenced and finished all well within the timeframe I was told, and better than that the pool looks great. I went with Atlantic as my father n law had his pool done with them also over a year ago and had the same great experience with them as me. Have already reccomended them to a couple of friends interested in getting pools themselves. I highly reccomended Atlantic:)

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  Stuckeys Newbie 

  I was very surprised to read the few negative comments posted with regards to Atlantic Pools and in fact felt the strong need to share our experiences with this company. Over the last six years we have purchased two pools and had them installed at our last two properties by Atlantic and have been extremely happy with both the sales and service this company offers. Based on our experiences we have since thoroughly recommended both their product and service to many of our friends and in turn they too have experienced the same high level of service from this company. I would also add that there are many pool shops in our area offering after sales service but we would not consider using them and are happy to travel 40 minutes round trip to Atlantic to purchase our pool requirements because of the great professional service and advice we receive every time.

  2 years ago

  REPORT

hilltop  Newbie   1 review

After reading some of the reviews below which only have half a star, it is hard to believe those customers had a bad experience with Atlantic Pools. We had our pool in within a fews weeks, earlier if it hadn't rained. The office ladies was so helpful everytime we rang, and helped alot when we couldn't decide what colour to have. They kept in contact by email and let us have the tempary fence as long as we needed it. As we needed to get the last valuation with the pool, we couldn't pay the last payment on time, but the staff was so trusting in which letting us pay it a week later, as we had to wait for the valuer. I would highly recommend Atlantic pools for you pool experience...They were the best.

PW53  Newbie   1 review

I have had my pool for 3 years, the installation and service was excellent and was on time. The staff with which I had dealings with were always friendly and polite and gave great advice in regards to pool fittings etc as I had never previously owned one. To this day the pool is excellent and operates extremely efficient. I have my pool tested on a regular basis and I always get a friendly greeting from the staff in the Atlantic Pools Office, I have no hesitation in recommending Atlantic Pools at all.