I called sal for a quote on a tow bar for my subaru liberty RX. He gave me a great price straight off and was flexible with installation. When I dropped off the car it was pouring outside and I needed to get to the station. As I walked out of the door, Sal asked me if I wanted to borrow an umbrella. He saved me a soaking. When you get old fashioned customer service like that its a bit of a shock, but in a great way. sal called me when the job was done, and I was very happy with it. Sal is highly recommended.