ianconnors   2 reviews

I would not recommend Await An Angel to anyone. Everything was fine up until recently when they took our house keys and didn't return them for almost 2 weeks despite numerous requests. Now they won't return our letterbox key despite more requests. They also didn't turn up last time and didn't even let us know. Now when you call the work number it is disconnected and they won't answer their mobile. Definitely use another cleaner.

Jodi_B  Newbie   1 review

As a customer of Await an Angel with Barbara for almost a year, by pure chance I've run into this previous review. I know what happened in this situation and strongly disagree.
Barbara always stays until the job is done, and never charges for extra time. Should there be less to do, she will leave early but if I were to balance the longer to shorter time, she definitely overstayed more regularly and I am without a doubt getting my money's worth. So with knowing and trusting Barbara, I come to think that there is more to the story which the reviewer 'Rozenn' chooses to share with us.

• 

  Rozenn  

  10 minutes more or less is not a problem. Over 1 hour is a problem. A cleaning job is never "done". There are always more things to clean if you have an hour to spare. You should have seen under my sofa the day that the "job was done" or rather expedited in 3 hours instead of 4.
  

  21/02/2011

  REPORT

Rozenn   2 reviews

I wrote a positive review 10 month ago, but I'm now taking it all back.
Today, Monday, at 8:30 am I received an email from them telling me that they would no longer clean my house and they simply did not show up.
This comes after I noticed last week that they had worked for less than 3 hours, when they are paid to do 4 hours. Their excuse was that they had done their job and had left the house, not checking the time. They had also started coming late over the previous weeks.
I would certainly not recommend them to anyone who needs to work on trust.

• 

  basia8161 Newbie 

  Thank you for your review. You still owe us $81 from last service. Could you please rectify this matter.

  21/02/2011

  REPORT
• 

  Rozenn  

  To Barbara,
  first of all, if you had turned up his morning instead of sending an email 1h before your starting time, I would have had the opportunity to pay what is owed.
  
  However, you chose to brew for a whole week on my comment that you had not worked for 4 hours but less than 3, and to send me an email (when we always correspond by text) to terminate our agreement only one hour before you were supposed to clean my house. This is simply not professional.
  
  Second, since I had paid you in advance for 4 hours the week you only worked from 9:45 to 11:05 (x2), you actually owe me back one hour for that week.
  Therefore I owe you 2 hours for last week, not 3. You've also left a bucket here, and I can't find my Enjo squeegie. You're welcome to pick your money up.
  
  Since I have not been home when you left my house the previous weeks, I'm only left to wonder, after your unprofessional behaviour, how long this has been going on.

  21/02/2011

  REPORT

jamiewk  Newbie   1 review

hello!
we just got in full our bond back ! thanks to Barbara and Krys. They did marvelous job! if you want to have your money back or need someone who is hard working and takes pride in their work don't look further! they are doing brilliant job don't hesitate to call and ask for help. She is truly an Angel sweet and competent.Barbara is the owner operator working with her husband they are both of polish origin. After checking the prices in countless different cleaning services their rates are the lowest in Brisbane not to say about high quality work they provide it is unbelievable!! good luck
Jemie W.

b&k  Newbie   1 review

"I was astounded at the quality this couples give!! Meticulous is the only way to describe them. I hired Await an Angel to come and do a one off job as I had family coming. I have now hired them for regular weekly cleaning!! And i can't stop bragging about my brilliant cleaners!! Trust me..i've had cleaners before...these couples are like nothing you will find elsewhere!!"

sienka  Newbie   1 review

After checking some of Await an Angel fantastic references I hired them to clean my 3 bedroom house on a fortnightly basis. On returning home from the day of their first clean I was overwhelmed with the cleanliness of my home. They totally over exceeded my expectations. My husband even commented that he hadnt seen the house that clean since we renovated. Due to their outstanding work it appears that my husband is more than happy for them to take over the cleaning duties, which make me a very happy wife.

krzys  Newbie   1 review

This company is absolutely awesome. I hired them to clean for an end of tenancy on a 3 bedroom duplex. I was so impressed when I returned to the house. Everything was sparkling clean I almost felt bad about ending the tenancy. The couple are very warm and friendly and extremely professional. I will always use them in the future. Don't bother shopping around, they are excellent and well worth every cent. Thanks Angels.

Rozenn   2 reviews

Barbara and Chris have been cleaning my house on a weekly basis for a couple of month. Reliable, a good attention to detail, friendly, polite, efficient. I ask for "green" cleaning and they have experience in that area and respect my wishes not too use harsh chemicals, whilst leaving my house spotless. Highly recommended.