I went through fair trading who mediated. After many attempts and cancelled visitis they finally sent a subby (contrary to their website satement). He attempted to fix the original botch job but the fence was still crooked. The company owner took no interest in correcting the problem...i spent about $1000 and fix it myself after they refused to fix it...it was all too hard to follow through with Fair Trading as the original quote was lacking enough info to escallate to a hearing. Leasson learned.