My experience is poor customer service at this branch. The front desk is mostly always understaffed resulting in long que times when its busy. The staff are always complaining about their outdated slow computer networks and this makes for one frustrating experience.
Another out of the way bank, hidden down near Woolworths on the lower level. A large branch by most standards but usually not that busy. Not that many staff on the counter either but they are nice when you get your turn.