Satisfactory. Had the staff here admit to damaging our vehicle (it actually happened in front of my partner), and rectified it without denying it until it was embarrassing for them? There would have been a level of professionalism that could have been satisfying. The damage was rectified on the spot, in less than an hour. Had there been no drama we could have been very pleased, there was one knowledgable select member of staff too. But we love our car, and it won't be going back there.