Beautiful Beings

nicolamac   4 reviews

i bought a couples massage through Spreets for my husband on valentines day, i called in march to make an appointment but was told they didnt have a free sunday app til june 12th, which was the Queens birthday weekend ( we both work so sunday was the only day we could do it together- which is why i bought it in the first place!) the thursday before our appointment i got a text message confirming our sunday booking. the same afternoon i got another text cancelling our appointment due to 'staff being booked off with the flu!' i couldnt believe it! how do you know on thurs that youre still going to have the flu on sunday! there was nothing else about rescheduling to another date either! i tried calling them on the fri, sat & sunday but it was going straight to voicemail. We had already arranged a baby sitter for our 2 year old and accommodation so we could come up for a relaxing day & night together (after all it was for valentines day!) which we had to cancel until we could reschedule :(
I finally got an answer on the monday, they said they'd just got back from being overseas for a month, i told the staff what had happened and they were more than apologetic and did not seem happy about the situation. who knows, maybe it was one of the staff. anyway, we rescheduled for july 10th, which was the day after my husbands birthday, so we decided to book accommodation for the sat night, go out for birthday dinner, then head straight for the couples massage in the morning. if only........
our appointment was cancelled again via text message, saying 'due to matters out of our control we have to cancel your booking' and that they'd call asap to reschedule. its now been 2 weeks since then and i still havent received a phone call to reschedule. i am in the industry and i cannot believe how unprofessional they have been, ive tried calling, only for it to go to voicemail, its absolutely ridiculous. now i have the process of trying to get a refund through the voucher company because there is no way i am going there now!

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  avet42 Newbie 

  My mother, sister and I all have vouchers as they stuffed up our Spreets booking too. They kindly gave us new vouchers but because my sister was pregnant I booked for September (after she has had the bub) (this was about 5 months ago). Then last week I get the anonymous text to say 'Due to matters outside of our control we have had to cancel your booking.'. So I called to see if I could reschedule but only got the answering machine- so I left a message. I heard nothing so tried again today but their website is down and their phone is disconnected. So I get the feeling they have gone bust. Great way to treat your customers- cancel by text and no other explanation- but then if you go bust you dont really care do you.
  Anyone else been able to reach them?

  10 months ago

  REPORT
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  Fee B Newbie 

  How quicky things change.
  I have been trying to book in my couples Spreets voucher for the last month.
  Several emails have gone unanswered, two phone messages not returned and this week when I call. I have now requested a refund for my voucher.
  Shame !!

  10 months ago

  REPORT
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  lauren85 Newbie 

  I'm having a similar problem. Spreets voucher, have been trying to call for the last few days... The phone is disconnected. I'm thinking I'm going to go down to the physical address- I spent about $200 and so far it hasn't been relaxing at all!

  10 months ago

  REPORT
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  AndreeaT Newbie 

  I have also experienced the same problems - I purchased 3 x Spreets vouchers and now they are unusable - they have definitely closed down (website down, phone disconnected and shop closed). Has anyone been able to resolve anything with Spreets/ Other voucher provider in terms of refund/credit?
  Thanks
  A

  9 months ago

  REPORT
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  Clauds Newbie 

  This is terrible news. I have a $99 Spreets voucher purchased end of last year which I'd booked for the end of September as they "claimed" they were booked out every weekend until then. So now that voucher is unusable and I think that is ridiculous. I'm going to contact Spreets to see if they will refund or give me a credit note. Does anyone know why Beautiful Beings closed?

  8 months ago

  REPORT
• Newbie 

  Has anyone got a credit from Spreets, I have emailed them before the voucher expired, had a ticket number and no further news. Then they closed the enquiry without letting me know the result. Spreets policy is a credit valid for 3 mths if a company goes into liquidation. So anyone get a credit?
  

  5 months ago

  REPORT

peanuthead  Newbie   1 review

I only dealt with this company over the phone but the staff were rude and dismissive.
I had purchased a gift voucher (over $100) and was wanting to check if there was anything that they could do, as it had expired, but the staff wouldn't even look up the voucher number in the system; she just said "oh it would have definitely expired - nothing we can do - bye". I know that plenty of other Day Spas would partially honor an expired gift certificate, or at least offer some sort of discount on future treatments - but not this one. The manner in which I was treated was unprofessional and to be honest, hurtful; I will not be back.

 Newbie   1 review

I had the 'I want it all' package which was simply heaven! When I got to Beautiful Beings I had nibbles in the most relaxing atmosphere, it was really tranquil and I felt like I was in another world (compared to my usual hectic life). The massage was fantastic - my only complaint is that it didn't go on for ever!!! The body scrub and wrap have made my skin feel so soft, it was just what I needed. I had a mediterranean Eggplant rotolo for lunch which was delicious and the day ended with a pedicure and manicure. The whole experience was so relaxing and I would love to do it again, but I would take some girlfriends next time. The staff at Beautiful Beings are so friendly and professional which really made me feel comfortable and at home. I recommend this experience to all.

Jodiemarie  Newbie   1 review

My husband surprised me with a couples Signature Package for our anniversary. We had not had a massage in years and it was long over due. On arrival at Beautiful Beings we felt like we had entered a calm, tranquil paradise. We were greeted with yummy nibbles and a glass of bubbly and introduced to our therapist who made us feel welcome and relaxed. The massage was simply heaven! The therapist was fantastic and asked us how firm we wanted our massages to be. She was very professional and polite. The hydrating body wrap was new experience for me and one I would thoroughly recommend to anyone. As I have dry skin, the skin-specific facial was also a treat and after all of that I can honestly say I feel like a new woman! I would highly recommend Beautiful Beings to anyone - what a wonderful place. We will definitely go back.

TheBahBahs   4 reviews

I decided to surprise my Mum and Sister with some pampering, so I purchased a deal from Spreets which included a 30 minute massage, Signature Facial, Coconut Body Wrap and a Hand and Foot treatment with bubbles and nibbles on arrival.

We were greeted by 3 friendly therapists and taken to our treatment rooms. My therapist was lovely and so professional, she went through each treatment with me and wanted to find out specifically what my areas of concern were and how firm I wanted my massage.

The massage especially, as well as the other treatments were divine and I felt completely pampered and relaxed. My Mum and Sister also had positive experiences to report and walked out looking how I felt. I would recommend Beautiful Beings to all!

  3 reviews

I purchased an online deal for a couples massage which stipulated a 1 hour deep tissue massage, followed by a relaxing hand and foot massage, followed by an Indian scalp massage. This was all to be done using essential oils that I would choose.

What we actually received was 1 hour total with these elements (except anything about essential oils although that's not a big concern for me) which seemed very rushed (we were in the car by the time the hour was over). That was it. I thought it seemed quick (deep tissue massage should not be rushed - it hurts when its rushed!) and to be honest I feel ripped off. Although this was an online "deal", I still expect what I paid for, and what was described, however we did not receive what we were promised.

ttran  Newbie   1 review

We did a group booking at Beautiful Beings and it was very below average. We booked our friend (a bride-to-be) in for a two hour massage where it only lasted one hour and a half. We then enquired about the shortened time and were just told that her massage was shortened and we will get a slightly cheaper rate. Thanks for that but the way they dealt with the situation was unprofessional - we didn't care about a cheaper rate and were willing to pay whatever it takes for our friend to de-stress and relax before her wedding. When the booking was confirmed AGAIN it was still in their system as a two hour massage - no contact was made afterwards to say that the massage was going to be shortened.The package was also to include a body wrap which my friend did not receive.

As for the rest of the group, there was nothing relaxing about our massages as it felt very rushed and most of the massaging techniques were done very fast. There was no point where any of our therapists checked on the pressure etc but the one thing that was checked was the time to see how much time was left before they could finish the session. One masseuse kept sniffing her nose - she could of at least stepped outside to clear her sinuses. A friend who was the last to come out of her session overheard one of the therapists say 'I am glad that is over' without realising that my friend was just around the corner and saw her. Very unprofessional.

At the end of the session, there were two therapists at the counter who were have a discussion on how to put the payment through. You would think that this type of training would have been taken care of when there were not customers there waiting to pay for services (or lack of services).

I gave one star because I had to in order to post this review - they should implement a 'minus' star rating. I would definitely not recommend this place - there are actually no spa facilities so they should not be even referring themselves as a day spa. Maybe they had a bad day and we were the unlucky ones but then again... I don't want to give them the benefit of the doubt. It was THAT bad. I would recommend spending your money elsewhere.

  3 reviews

I visited Beautiful Beings over the weekend with my girlfriend to relax and unwind and WOW is all i can say. Beautiful Beings was absolutely perfect the therapist were so professional. Our treatment included chocolates and strawberries on arrival, 1 hour massage followed by a frangipani and coconut wrap as well as a facial and pedi. Also got a gift voucher for our next visit. The atmosphere was so relaxing and tranquil. Would highly recommend Beautiful Beings to everyone.

Thank - You