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  • To Betta Wardrobes & Shower Screens

Reviews of Betta Wardrobes & Shower Screens

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  • Normal customer Newbie   1 review
    Sales rep was encouraging, but when we came to showroom, we just saw horrible design, first 15 minutes no one around, so no point of having BELL.
    Beside flimsy drawers, some outdated doors on display we're dead cockroaches!
    When I couldn't resist to comment, I was abused and politely forced to leave so called showroom!
    So I consider myself lucky to see the showroom on time and avoid probably disastrous experience.

    5 months ago - 04/10/2014

  • VBND Newbie   1 review
    Betta Wardrobes Poor Customer Service.
    Please do not use this company spare yourself the headache. Over the last week I had really atrocious customer service from Betta Wardrobes in Sydney. I had a job with 3 rooms for new built-ins and the initial quote was to remove only one rooms existing wardrobe. After receiving further quotes (which were genuinely cheaper one quote by $1000 less!), I had renegotiated with the rep to have all rooms existing wardrobes removed and a nominal reduction in price. Thinking they were better than others in service and quality I agreed to proceed. The paperwork however was not updated. Despite following up when the scheduling was done for the agreed scope of work, the scope was not changed. On the morning the workman came, I was rudely asked Were you too lazy to remove the other two rooms existing robes? To which I replied that I didnt have time and had renegotiated to have them removed. I was cheekily told that they also dont have time and that the paperwork is not there to prove it and that the two rooms will not be done! I was furious and called the rep. He explained that they briefed the workman only 10mins before they arrived that they would probably need to remove existing wardrobes in all 3 rooms. There are two big problems Betta needs to address: 1. The Rep needs a big wakeup call to ensure that the communication and paperwork is updated when they renegotiated. 2. The workmen needs a lesson in communicating with customers as his customer etiquette is horrendous. Im appalled at the way I was treated. I will never -ever use Betta again and in all sincerity will not recommend them to anyone else!
    Betta Wardrobes train your people on customer service or else risk losing customers!

    6 months ago - 11/09/2014

  • rjinandes Newbie   1 review
    Absolutely appalling customer service!!!

    Had wardrobes installed - within twelve months door handles/mirrors were falling off.
    Rang three times to arrange someone to come and fix it (as per warranty) - response was always "the staff who does this isn't in at the moment - the staff will call you tomorrow"
    Never happened. Do yourself a favour and use a company who actually values their customers - their loss as I certainly won't be using them for extensive renovations happening soon.

    7 months ago - 20/08/2014

  • Regular Guy   3 reviews
    We've had some terrible service from contractors over the past 6 months but this takes it to a whole new level. Major defects with installation, 5 visits later and still 3 of the major issues unresolved. Now not returning calls and we've had to pay hundreds of dollars more for other contractors to start to fix their errors. Look out!

    11 months ago - 25/04/2014

  • GR71 Newbie   1 review
    Thinking that I was going to a reputable company I could not have been more wrong! Would never in a million years recommend this company. After signing a contract for 2 shower screens it all went down hill from there! Communication doesn't exist or when it does there is such attitude. They would not know customer service if it hit them in the face. After accepting the quote there was not an ounce of communication for the next steps. Never was I told about a "re-measure" nor about removing shower screens at this point in time to be without anything for 6 weeks! They have no understanding of the real world and that some of us work and cannot sit at home all day waiting for a phone call on the morning of installation to be given your time slot, let alone the "humph" when you say it needs to be a Saturday. Following my quote and being advised that final installation would take 1.5 hours..... try 4 hours later!! A totally unsatisfactory experience and would NEVER recommend them, in fact I have spread the word not to touch them!
  • MarjieH. Newbie   1 review
    We were delighted and thrilled with our new built-ins and bookshelves/cabinet - they have transformed our flat into a palace!
    The installers, Mohammed, Geoff and another lovely young fellow were all respectful and lovely to deal with. We're very happy customers.
  • MarieLBE Newbie   2 reviews
    Excellent service from Betta. Good value and great design advice with the job getting done in one day - on time and properly cleaned up! Thanks to the installer from the Cook Islands who did an expert job on our new wardobes, which fit perfectly and I think will last for a long time
  • Rick21 Newbie   1 review
    Good quality re work done and materials used for our walkin wardrobe installation. The design works well with a pratical combination of shelving, drawers and hanging space, which the designer thought up. The installer was quick, efficient and knew what he was doing on a job that wasn't straightforward - would use again and recommend.
  • Curlypr Newbie   1 review
    Great with the Sales but extremely poor with the followup. Won't return call. Won't come and inspect work done. Would not recommend.
  • Krystin Newbie   1 review
    Betta installed two sets of wardrobes in our bedrooms recently, and we're very happy with the result. The designer was really helpful, and gave us a lot of good ideas re the placement of interior fittings plus the installer did good work leaving no mess at all. We've got two great wardrobes now, and would recommend this company based on our positive experience.

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