Betta Wardrobes Poor Customer Service.
Please do not use this company spare yourself the headache. Over the last week I had really atrocious customer service from Betta Wardrobes in Sydney. I had a job with 3 rooms for new built-ins and the initial quote was to remove only one rooms existing wardrobe. After receiving further quotes (which were genuinely cheaper one quote by $1000 less!), I had renegotiated with the rep to have all rooms existing wardrobes removed and a nominal reduction in price. Thinking they were better than others in service and quality I agreed to proceed. The paperwork however was not updated. Despite following up when the scheduling was done for the agreed scope of work, the scope was not changed. On the morning the workman came, I was rudely asked Were you too lazy to remove the other two rooms existing robes? To which I replied that I didnt have time and had renegotiated to have them removed. I was cheekily told that they also dont have time and that the paperwork is not there to prove it and that the two rooms will not be done! I was furious and called the rep. He explained that they briefed the workman only 10mins before they arrived that they would probably need to remove existing wardrobes in all 3 rooms. There are two big problems Betta needs to address: 1. The Rep needs a big wakeup call to ensure that the communication and paperwork is updated when they renegotiated. 2. The workmen needs a lesson in communicating with customers as his customer etiquette is horrendous. Im appalled at the way I was treated. I will never -ever use Betta again and in all sincerity will not recommend them to anyone else!
Betta Wardrobes train your people on customer service or else risk losing customers!