WARNING, USE THIS COMPANY AT YOUR PERIL. Stressful does not even start to describe this process and trying to deal with this company. However, let me start with the good as it will be quick - the installer that came (had to come twice) was terrific.
Other than that, this was the worst part of this renovation by far. It was a long process and I will acknowledge that some of that was due to me having to be away for a couple of months and not making a decision. Still - once decision made, first had to request to have the whole project moved to a new designer as I found the first to be very rude the minute there was a problem. The second was nice, helpful, but the minute there was a problem, blamed the first.
The drawings were done for 2 wardrobes and a cabinet. Installation day came and there were problems with 3 out of 3 of them - in particular the custom made and spec'd cabinet. The drawers were not deep enough and the upper section had no doors - though clearly these were on the plans!! The wardrobe panels didnt line up with the doors or the concrete pillars of my place even though these too were drawn on the plans. There is clearly no communication between the designer, the factory, admin and their installers.
I had to take another day off for rectification and had asked for the designer (the only person I seem to be able to talk to) for a discount - he didn't get back to me after I asked him to reconsider a paltry $100 off an $8000 job. The rectification was done and then I wanted to hold some payment until we could negotiate the discount. Like another below...they were going to "take the drawers out" shocking shocking service. There was no movement and the worst customer service I have yet to experience and hope I never have to again. I would certainly NOT recommend them to anyone and will be prepared to tell anyone I see walking into any of their showrooms. NEVER will I use this company again and I live in hope that I don't face a problem with the units in the future