Like MichBrown89, I'm very shocked from the first review! I have found Better Pools and Spas to be a fantastic company to deal with. From the very beginning, the girls in the office kept me informed from approvals to handover. Any questions I had to ask, they were always happy to answer them for me no matter how many times I would call them. They were honest and gave great advice. Whenever dealing with a family owned and operated company, the level of service and quality is always top notch that's why I signed up with them in the first place. I have recommended Rick and the Better Pools and Spas team to all my friends and family and I will definitely use them for my next pool.