We were told 8 weeks to completion of the pool and it took them 16 weeks tried blaming it on the rain .Was repeatedly told by a staff in the office who denies anything they don't send via email. .Tried contacting the management several times still waiting on a call back. It is leaking water at the filters and heat pump They still haven't been back to fix. The finish on the pebble has rust stains from a bad batch with iron in it.
Like MichBrown89, I'm very shocked from the first review! I have found Better Pools and Spas to be a fantastic company to deal with. From the very beginning, the girls in the office kept me informed from approvals to handover. Any questions I had to ask, they were always happy to answer them for me no matter how many times I would call them. They were honest and gave great advice. Whenever dealing with a family owned and operated company, the level of service and quality is always top notch that's why I signed up with them in the first place. I have recommended Rick and the Better Pools and Spas team to all my friends and family and I will definitely use them for my next pool.
I was very shocked when I read the below review as we have just had completion of our pool...just 9 weeks after excavation began! I have built houses and pools previously and i can only hope that if I do it again it would be as easy as this. From the girls in the office always ready to answer any questions to the guys that came out on site; they were all fantastic! The finish of the pool is meticulous and we are so pleased with the result. The kids wont get out even in this less than impressive weather over the last few days. I would recommend Better Pools and Spas to anyone i know without question.