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Reviews of Big Brand Outlet

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  • Lynda Nannette Newbie   2 reviews
    I have bought a leather lounge and a TV Unit from this store, the latter just this week, the service and the quality are outstanding for the price, it is up to you to make sure you choose a piece with minimal damage, I have been there quite a few times and have never seen anything second hand..........

    1 month ago - 22/03/2014

  • eloisecosmetics Newbie   1 review
    I have never before dealt with a company as unprofessional and disappointing as BFO. We purchased a queen bed & mattress that was to be delivered on the nominated day. On this day my partner called the store to obtain a estimated delivery time. As both my partner and I work full time, BFO said we would receive a phone call 30 minutes prior to delivery. They did make a call which my partner missed, no message was left and delivery was attempted all WITHIN this 30 minute period. My partner called the driver and the store within 20 minutes of missing their call, to be told delivery was attempted and would not be re-delivered for another two days. My partner offered to pay another delivery fee as we needed this bed for guests that were due to stay. This offer was also declined. I then contacted the store to see what arrangements could be made for same day delivery and was spoken to appallingly in a degrading, standover manner. I was addressed as 'darling' by the stores manager whos demeanour and attitude resembled that of a slimmy used car salesman. When i said that delivery for two days later may not suit as no one would be home and we may need a refund, i was told in no uncertain terms that they "dont do" refunds. So we purchased a product, paid in full, havent received the product due to BFO not making a call 30 minutes prior or giving an estimated delivery time, and are therefore not entitled to a refund?? I will never step foot in a BFO store again and would not reccommend this unreliable, substanded store and customer service to anyone. Do yourself a favour, pay the extra and shop elsewhere!
  • miersvs Newbie   1 review
    In January 2012 we bought a white leather lounge suite for a good deal $1999, however we have since found out that it is bonded leather and have numerous cracks throughout and peeling. Not a happy customer at all. We will be advising all our friends not to go there as we were told it was 100% real leather!!!

    3 months ago - 31/12/2013

  • Mavatini Newbie   1 review
    What a fantastic store, the staff were polite, friendly and helpful. We bought a 2.5 and 2 seater sofa set that was an ex freedom display, was also on special at the time. It was delivered on time and the driver was helpful and pleasant. After unpacking, yes they wrapped it in plastic, we noticed some structural damage to the lounge, we called the store and they asked if we could send photos to show what was wrong...4 days later a sofa repairman was on our doorstop and fixed the item, no charge. We will happily go back and shop there again and will highly recommend this store also. Word of advice to the whingers...call them...be civil..and you'll get it sorted out!!
  • Thelongkissgoodnight Newbie   1 review
    Fantastic store! After a strong recommendation from a friend, I visited this store and was so overwhelmed with the variety of furniture and homewares and the low prices! If you are looking for a true full leather lounge - go here! You'll be blown away by the prices. The homewares were good. Staff were very pleasant and helpfull. I managed to buy a Freedom table with over $700 off what Freedom stores would sell it for due to small chip (in the leg) and a small surface scratch! Love it! I recommend this store to anybody
  • Joabs Newbie   1 review
    Do not purchase from this store! Purchased a leather lounge which I was told was a display lounge for a discount. It looked in a great state for the price in the store and for the first couple of days. Within less than a week it looked old and worn which I was surprised by. On inspection I found a remote control down the back between the cushions.. Absolutely surprised by this I continued to search down the back of the seat cushions . The amount of rubbish I found would fill a small shopping bag.. the rubbish was not pleasant.. iceblock sticks, ear buds etc.. This was definitely not a display lounge only.. It had been well used for a long period of time in someone's home.. And looked that way also .. I could have picked up a couch on the side of the road on throw out day for free that would have been the same.. I am not sure what product they used to make it look new before I purchased it.. But it is a disgrace. I rang the store and spoke to them only to be told it is new management and there is no warranty on anything purchased there.. Avoid this store at all costs!
    • johno42 Newbie 
      Well It Is A Clearance Centre , Not A Brand New Furniture Store & With The Prices So Low , One Would Think So . They Have No Choice As To What Stock They Put In Their Showroom , The Qld Opperations Manager Has That Call , Don't Judge A Clearance Centre For Not Having Control On What They Display !

      05/02/2013

      REPORT
  • owen3134 Newbie   1 review
    We bought a Freedom 3 seater lounge and a Bay Leather Republic 3 seater & 2 seater lounge (total of 3 leather lounges altogether) for $3000. This was a bargain because they took a further 20% off their stock during their June sale which were at clearance prices already. We saw the same lounge at Freedom which they were selling at almost twice the price. Staff was friendly & helpful. If you see a lounge you like at Freedom, Bay Leather Republic, Guests, Captain Snooze, or Bay Swiss, I would recommend you check out if BBO has the same product.
  • T Parsons   2 reviews
    Great deals and friendly staff. I bought a leather occasional chair on the weekend that was discounted by more than half of what Freedom is currently selling them for. It had a tiny bit of wear of one of the rear legs - which we only noticed on a very detailed look. Have bought other furniture here before and it was end of stock - was also well priced.
  • kamejaje   7 reviews
    We bought a dining table and chairs setting for 6 last year and are more than thrilled. We looked at the same setting at Freedom and we ended up getting this one at BBO for more than half price!! Going back today as we need a new mattress for our bed.
  • EuropeLOVE Newbie   1 review
    Big Brand Outlet is a clearance centre for Freedom, Bay Leather Republic, Guests, Captain Snooze, and Bay Swiss. It is said that they only get damaged stock, that is not the case it could also be because its been discontinued, a customer cancellation, overstocked in factories, or ex-display. The pricing is fixed, simply for the fact that they are already marked down to the clearance price ( usually 25%-50% off the retail price if not more) They have a great variety to choose from and the prices are unbeatable, so it is definitely worth a look!

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