What a fantastic store, the staff were polite, friendly and helpful. We bought a 2.5 and 2 seater sofa set that was an ex freedom display, was also on special at the time. It was delivered on time and the driver was helpful and pleasant. After unpacking, yes they wrapped it in plastic, we noticed some structural damage to the lounge, we called the store and they asked if we could send photos to show what was wrong...4 days later a sofa repairman was on our doorstop and fixed the item, no charge. We will happily go back and shop there again and will highly recommend this store also. Word of advice to the whingers...call them...be civil..and you'll get it sorted out!!