Australia's largest fully-integrated Musical Instrument Retail Store, Music School, Recording Studio, Band Rehearsal and Function facilities.
We stock a huge range of leading brand acoustic guitars, electric guitars, keyboards, digital pianos, electronic and acoustic drums, studio recording and pro audio equipment.
We also offer guitar lessons, piano lesson, singing lessons, drum lessons for adults and kids as well as School Holiday Camps and a variety of rock performance programs.
Went into the shop to try/buy a $1000 amp. There was one other customer apart from myself and four staff on. Took ten minutes to get any service and staff walked by trying not to make eye contact. Finally got attention but was passed onto someone else as the renervations taking place were way more important. Ten mins later I get speaking To someone and they tell me the amp I wanted was not in stock, even though on the website its said in stock. I asked to order it and they said I'd have to pay a deposit even though it should haven been on the shop floor. I said I wanted to try it before I buy it... so I wasn't willing to lose my deposit if I change my mind, as they said i have to buy another amp from THAT store..or I'll lose my money. The reason I went to the shop in the first places was because they said they had it. Then the staff member started making me try other amps I didn't want just to try make a sale.. After I said I'll find it in another sydney store. Finally I had enough and walked out. Unhelpful staff who only care about going to lunch and trying to make a quick dollar without showing any care for the customer or what they what. Very unprofessional.
I saved up for six months to buy an amplifier they had been advertising, and bought it online,then was told I couldn't have it and they canceled the sale saying they advertised the wrong price.like it had been on there web site for six months and they didn't know the price was wrong.come on.
Bit of the good and bad, I love my music and asked for lessons which turned out to be an average experience. The teacher was okay, and the staff support was average at best. The store is pretty nice to look around in.
My rating would have been perfect if their communication was a bit more proactive (i.e. I had to contact them re: ETA). Having said that their price was very good and when they actually got it from the supplier (Fender) the free delivery was very fast. Recommended.
I bought online an amp and then an ukulele.. they are great, everything was perfect. I live in Cairns and I didn't have problem with my items. Just when I bought the ukulele they didn't have more stock, but they asked for more and took 3 days to Cairns.
Only good thing about here is 'location'. They are always charging higher than others but I thought that would be fine instead of going another suburb buy from the closer one. I asked them a good beginner bass guitar and they sold me a Epiphone starter pack. Even if I was a beginner when I tried the guitar I realized it was awful.
I turned the guitar back and this time I changed it with a Yamaha RBX 170(I searched it by myself thanks to forums) but after 3 days I found out a dig on my guitar, it's damaged. Anyways my guitar sound well but I paid a new guitar price for a damaged one.
Second time again I told myself they are pretty close so do not need to go for another place how stupid I am? I bought a classic guitar(Yamaha C40) for my wife as a present and although I told the staff about my other experience with big music they sold me a guitar with lots of scratches on its fretboard. I am 100% sure it was second hand . I got it when I turned back and changed it with a new one (I told the staff to open the box in front of me), it was really smelling new and the sound was absolutely better and there were no scratches on it.
Although they charge for Yamaha C40 180$ on their website they told me the price is 200$ when I asked the staff.
Lastly just go and try anywhere else...
Just an average music store, usual things. Seemed to have a reasonable range, but the staff was actually very pushy. I went in with my son, and they kept telling my son about joining a rock band there. Probably ok if that's what you are interested in. Basically the same kind of thing as any of the other big shops.