I always shop at thios Big W as they are always very friendly and the store is always neat and tidy. The reason for this review is I had purchased a product from this Big W and it was faulty. I had contacted them in regards to it as it was a product specifically made for Big W. They had a fast response and had organised a replacement to be delivered to my house. That was the best customer service I have every experience. Big W get two thumbs up from me.