I visited the this store with my 9 yo daughter who wanted to by a specific book. We were unable to locate the specific book she wanted on the shelf. There was a male staff member unpacking stock near by who we asked for help. He was very kind and polite and proceeded out to the store room to look for the book. He returned a few minutes later to advise us he was still looking and was going to check upstairs for us. He left us for another minute or so and to my daughter's delight he returned with the book we were looking for. This is not the first time a staff member from this store has gone out of their way to help me. Great store with fantastic customer service.