I purchased flowers on 11 February to be delivered 14 February (Invoice BMX01168905) to my partner's place of work.
The flowers did not arrive.
I understand that Valentine's Day must be one of the busiest days of the year for your company, however, when I have paid for a product to be delivered on a specific day and the money has actually left my account, I expect it to be delivered when stated.
This has ruined a very special surprise for my partner that cannot be replaced simply by receiving the flowers at a different date.
In trying to contact Bloomex for details of the delivery status, I was received with a pre-recorded message requesting that I contact the online support network. Upon requesting assistance with the above issue the only response I received was that the Operator has left the chat.
I am incredibly disappointed with the service I have experienced and will be requesting my funds be returned.