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If you'd decided that you are going to change your closing time to 9pm, by all means do it and inform the public accordingly! Do not flash the sign that says, "Open 7 days from 7am to 10pm" while you are closing your door at 9.20pm! I wouldn't be so desperate to go to your "wonderful" clinic at 9.20pm if I am not having a 40°C fever!
We went last night to this medical centre, we got there at 9:40 the doors were locked we rang and the reception staff told us that they were closed so I told them how come on the website it says they closed at 10pm staff goes well we closed at 9:45pm so we can't open the doors now. It was very unprofessional we had both of my babies with us, they should upgrade the details on the website and put that they closed at 9:45pm instead of 10pm!!!! I won't recommend it to ANYONE!!!