Blue Cross Motor Hospital

RATING
4
REVIEWS

Directions

73 Enoggera Rd
NEWMARKET, QLD, 4051
local (07) 3352 6... local (07) 3352 6434
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Mechanic
Car Mechanic

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Reviews of Blue Cross Motor Hospital

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anonym44 2 reviews
I recently took my car in to get a RWC done. I had seen the sign on my way home from work advertising the RWC's for $44 and decided to book the car in. Unfortunately I was working and I had my partner drop the car off and pick the car up. He returned to tell me that the price was actually $75 not the advertised $44. Needless to say I was very disappointed because I could have taken the car 100m up the road and paid the same price for it without all the effort. I decided to call and speak to someone with regard to this matter. I spoke with a girl who I can only assume was the receptionist who told me that a new law had come in to stipulate that you were no longer able to offer RWC's for less than $75. She also said that the sign had been covered up. Although this was true for one side the other side (the one that I saw) was not covered and as such they were still advertising that price. I was still quite upset because this is still misrepresentation. So I asked to speak to a manager. At this point the girl told me the manager was unavailable and that she would get them to give me a call back. I did not hear back from anyone at all and this was over a month ago. If this was my business I would make it priority to call customers back with a complaint. This left me very disappointed with the company and the customer service. I will definitely never return to this organisation again and will let others know constantly about my experience. Furthermore I drove past this business this morning to find a sign out the front advertising roadworthies for $37. I cannot vouch for the quality of this organisations mechanical services but I can certainly tell you that if you would like to be treated with respect and offered great customer service, this isn't the place to go.
1 week ago
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- anonym44
  since contacting the company directly this issue has been resolved. The owner of the company was apologetic and explained to me the situation. This was an error on the part of a receptionist who was new. She assured me that the girl would be spoken to about this. They have also offered me a full refund and a free service. I will return to this business again because I feel as though they were prompt in resolving the issue when it came to their attention.
  
  6 days ago
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daudio Newbie 1 review
Went in for a smoke that was coming out of my power steering when turning. Was told power steering rack needed replacing and quoted $1200. Decided not to go ahead with the quote and they were annoyed as they had aleady ordered the parts even though I had told them I would think about it . Was charged $300 for a minor service which included oil at $10 a litre. $60 of 6 litres of oil.
Decided to use another mechanic they identified it as a leaky hose from the power steering. Cost me $40.
3 months ago
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remax01 Newbie 1 review
DONT DEAL WITH THEM!!! The rudest ever! We bought a $57 Cudo service voucher. They first recommended unnecessary repairs (nearly $1500 worth), then said we had to pay $110 extra for oils etc when we came to pick up the car (we thought it was included in the deal). Wed come from Albany Creek in peak traffic & didnt bring any money (nobody had said anything about extra fees) & they said if we didnt pay, we wouldnt get the keys back! They argued, they were rude, arrogant & abusive, clearly didnt give a toss wed been inconvenienced & now had to come back again! They talk over you, then accuse you of being abusive when you raise your voice to be heard. They even laughed at the Cudo deal, implying it was so cheap we werent real customers! And they called the police because WE were being abusive! We then got a text the next day telling us we had to pay $20/ day until we picked the car up (& paid the fees they hadn't told us about).
6 months ago
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MareeMum Newbie 1 review
The best mechanic I have used in years ... Thanks Tony and Andrew for helping me sooooooo much and NOT charging me sooooooo much :) highly recommended
6 months ago
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