Friday 26th April 2013
My partner and I are in despair and disgrace with the level of service and cuisine at Bluestone Restaurant (Flinders Lane, VIC)
We had read and heard of the quality of venue and were so keen to try one of Melbourne's so called finest Ala Carte restaurants! A top 10 restaurant they are not and we unfortunately paid the price of $360 for a terrible tasting degustation menu with sub par and unexplained wines to match!! (Only credit I give them is they definitely matched terrible food with terrible beverages!!!)
The service we received was not even a level of a fast food restaurant!!!
The staff was so rude and hardly served or even acknowledged us when we required so! The restaurant was barely busy and the lack of attention to detail was of the poorest standard!
We had wine and waters spilt all over our table! And leaning over people is the biggest wrong doing of all! We were appalled with the lack of information with the wines we had and even more poor was that the staff could not even be bothered to explain why we were having them matched with our food!
The presentation of our food was all over the place and the cooking procedures and taste was non existent!
The time we waited in between some courses was unacceptable! Our first dessert course was in edible and the mad panic when we said we were not happy, we felt like we were in the wrong for saying so!
I asked one of the only couples near us in the restaurant if they were happy and their response was exactly the same! All the host seemed to be doing was staring out the window!
My partner and i decided enough was enough so we went to leave!
As we explained why we were leaving in a calm manner. The staff was irate and basically exploded at us in front of about 10 customers (the whole restaurant) yelled at us and said there is no way could pay out of own pocket! We were in shock, we never asked for money off the bill!!! We got told that obviously the food was not for us and no matter what, we were committed to the degustation so we had to pay full price of $360!!! The staff would not even look me in the eye! stormed off and charged us in full price and sent another staff over who was so un neatly presented!
We have dined in the best restaurants around this country and by far this is the worst experience we have ever had! We have paid the price on this night and hope we prevent any others doing the same!!
Simon and Carolyn of SA