Fleur Therese  Newbie   1 review

Polite, professional & highly recommended! A very positive experience with a small business

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  bobwrench Newbie 

  Thanks Fleur, your kind words are much appreciated.

  1 month ago - 02/04/2013

  REPORT

magnetic92  Newbie   1 review

Get a written quote!! $770 for 3 hours work. $256 an hour and that is after I complained and got the price reduced. I dug the trench, unpacked the hot water system, leveled the base pad and set up the system on the pad.

Not Happy!

Harry O

Melly2011  Newbie   1 review

Would highly recommend,professional,polite,and helpful.
Thanks Bob for installation of Heat Pump Hot Water System.
Melissa and David at McDowall

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  bobwrench Newbie 

  Thanks Melissa and David, for the glowing recommendation! Hope you're enjoying your Easter break, Kind Regards, Bob

  24/04/2011

  REPORT

Mel R  Newbie   1 review

Thanks to Bob and Jay for installing our heat pump water system.I found them to be polite,helpful,professional and would highly recommend.

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  bobwrench Newbie 

  Mel, thanks for the glowing recommendation - sorry for not replying sooner!

  1 month ago - 02/04/2013

  REPORT

Col Otto   2 reviews

Bob just completed some bathroom, kitchen and toilet work for us, and the work was first class. We've been doing quite a few renovations around our house, and our past experience with tradesmen had not been so good. Bob has restored our faith that there are still honest, quality tradesman about. I would have no problems recommending him to anyone. His quote was exactly what we paid, and when he said he would be there, he came, on time, every time. Thanks very much Bob. A job very well done.

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  bobwrench Newbie 

  Thanks Colin, glad you are happy with the work. I really appreciate your great review and recommendation - you've given me a lot to live up to! Cheers, Bob

  27/09/2010

  REPORT

Anthony W  Newbie   1 review

I have used Bob for a number of years and continue to use him and recommend him to friends and family to this day. You won't meet a more decent person and an excellent tradesman. If you want a plumber to do the right job and the right price then use Bob!

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  bobwrench Newbie 

  Anthony, sorry for not acknowledging your lovely comment sooner - been so busy! I really appreciate your kind words and recommendation, and that you took the time to post. All the best, Bob

  27/09/2010

  REPORT

Keren Pelling  Newbie   1 review

I guess I have to disagree with Luccille. I found Bob to be very up front and honest. He was on time and went out of his way to address any problems he found and the price he quoted was the price I paid. I would recommend Bob and his company and plan on using them again.

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  bobwrench Newbie 

  Keren, thank you so much for your kind words, and for taking the time to write such a lovely review - it is much appreciated.

  20/04/2010

  REPORT

Luccille  Newbie   1 review

In my opinion enormous increase in price after the quote expired, arrogant on the phone when asked to justify the increase. Can only warn you before this firm.

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  bobwrench Newbie 

  I haven't done a quote for anyone named Luccille, so I guess this review was written by Luccille on behalf of the man who phoned me regarding a quote I originally did on 24 November 2009. Interesting that he doesn't identify himself.
  I have chosen to reply, as my reputation, honesty & integrity have been questioned.
  To answer your accusations:
  The original quote was done at a discounted rate for a family member;
  The quote clearly stated that the price quoted expires after 30 days;
  The quote was accepted over 3 months after the original date;
  No contact was received by me during that time;
  I added 7.5% to the original price on the revised quote dated 03 March 2010 - this was to cover the increases in material, insurances etc. & is standard practise in business.
  I tried to explain this on the phone and was constantly spoken over in a very aggressive tone. To then come to a website & write a one-sided, anonymous review, as a form of attack, well, it speaks for itself. Bob Wrench

  20/03/2010

  REPORT