My appointment was pushed back a few hours & given to a staff of sorts because the first staff I was originally book in with was sick, but that was fine, they gave me a complimentary treatment for the inconvenience which was lovely. My massage & body scrub was certainly nice, but not the best in the world. Also, despite the relaxation music playing, the walls are quite thin & you can hear other people in the main room chatting away while they get their nails done. Definitely not a bad experience but I'll probably try another local day spa before going back there.