My father ordered two gift vouchers (one for me and my wife, and one for my brother and his wife) each $207 and they only sent one of them. They also only issued one of the two invoices (mine), yet they took money for both orders and charged my fathers credit card for both. We found out a few months later when my father asked if we'd used them and we knew nothing about it. When we tried to claim it the management said my voucher had been used already by my brother. They had obviously sent my vouchers to my brother and not sent my brothers vouchers at all. I assume at the time it was an honest mistake because we had the same last name. When we tried to make a booking using on the invoice my father had sent me, she said 6 months had passed and the voucher (which she never even made) would have expired anyway. Thing is, not having received it, how could we know we had only 6 months to use it. She then couldn't provide a copy of the missing invoice or the voucher number as she couldn't find it in their system and refused to do anything about it - clearly there was no invoice and she knew she'd made a mistake but refused to own up to it. I would not buy anything from this company. The 6 month expiry in itself is ridiculous and I think they make a good business out of taking peoples money refusing to provide the services.