Bowen Hills Autobody

swc88  Newbie   1 review

I found the service is unsatisfactory, the staff unprofessional and the work slow.

Initially i received a phone call from my insurance provider informing me that he was unable to make his quote as quick as he would like due to the inability for Bowen Hills Auto Body to organise itself to allow him to finish his job or even answer his calls. After the two weeks which they said the work would be completed by were up, I received no communication letting me know that work would be taking longer than expected (time was not the issue). When I rang, a staff answered the phone who had very little understanding of what was going on and after leaving my details to be contacted on I did not hear anything until I rang the next morning to which I was told the car would be ready on the Friday. When I rang to confirm that I could pick my car up on the Friday I was then told it wouldn't be ready until the following Friday - again a courtesy call letting me know of these changing is hardly difficult or unreasonable.

Having very little time at my disposal I had to reschedule and rearrange many to each time I was told my car would be ready. Being unable pick my car up on the Friday it was arranged that I would be in on the Tuesday to collect it and that that it would be locked away for the three days. I called to confirm that I would be in to pick the car up on the Tuesday and got the response that all was fine and to come in after lunch with no specific time given. When I got there to pick the car out I was told it still wasn't ready and would take a further two hours to be put back together, even though it was apparently ready on the Friday prior. Two hours later I was still waiting for it to be finished three hours sitting around.

All in all the repairs took twice as long to complete and the communication from the office staff in this time was less than satisfactory. I suggest that the process in which clients are dealt with is looked at and the issues I have raised are addressed. The fact that it is a family owned business is great however it does limit the professionalism. The workmanship on my car was done well and I have no issues with the quality.

I would not recommend this business to others.

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  bowenhills Newbie 

  Thank - you for your review. I am pleased to hear that your repairs were of a high standard. That is what we aim for when we are woriking on customers 2nd biggest investment. Our business was hit hard by the flood and due to insurance not covering us we had to reorganize our staff levels, in the future we will put more office staff on but currently we can not afford the extra expense. So I do apologize for your experience.

  7 months ago

  REPORT

jmu  Newbie   1 review

Hi,

Thanks for repairing my Mazda, it looks great what ever you did is invisable can not tell it was repaired. It is good to support a Flood Affected Business. It was ready in 5 days.

Thanks
JMU

Chris Bris  Newbie   1 review

Very bad experience. Repairs were to take a week and finally got car back at the end of 4 weeks. No contact from them, I had to constantly chase them up as they never got back to me as promised.
Picked up car, boot not fitting proerly, dirt, grime and gease on many outside areas, one spill of something on front pannel and a heavy stain on the roof where obviusly something had been left sitting for a long time. Neither of these would wash off.

Definatly a place to avoid.

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  bowenhills Newbie 

  Thanks Chris Bris, Your car was quoted by images and when we pulled it down there was further work to be done your repair bill went up by $3000.00. As your car is 19 years old parts are harder to get & we had trouble sourcing some of them. We left messages with your answering service as well as your partner. Your vehicle has had previous repairs to your boot lid which was not included in your claim. Your paint work is 19 years old and there is no clear coat left on your car. I offered you to bring your car back for us to look at these issues but you refused. My offer still stands.

  1 year ago

  REPORT

ewm  Newbie   1 review

Hi Team Bowen Hills,

My insurance company sent me here for my repairs on my Micra, the repairs were perfect and my dealings with the repairer were excellent. They are very professional people with great service.

Thank you

bowenhills  Newbie   1 review

Hi Guys

You fixed a Holden Viva car last week for me.

I just wanted to thank you for a great job, your efficiency, communication was excellent and I couldn't believe when you said it would be finished in 4 days it actually was.

Well done to your all.

Kind Regards
Karen